QC Supervisor - 211523 - Electronic Arts

General Information

Locations: Köln, Germany

Role ID

211523

Worker Type

Regular Employee

Studio/Department

EA Studios - SPORTS

Work Model

Hybrid

Description & Requirements

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

As a QC Supervisor at TRACAB, you will play a pivotal role in ensuring the highest level of accuracy and reliability in football tracking data. You will oversee live match operations, supervise data quality processes, and coordinate a team of freelance operators responsible for capturing and validating live tracking data. Your leadership and technical expertise will help maintain TRACAB’s global reputation for precision and excellence in sports data solutions.

Responsibilities

Live Matchday Operations & Quality Control

Supervise live data collection during football matches to ensure real-time accuracy and consistency.
Monitor, review, and validate live tracking datasets, correcting discrepancies to guarantee data integrity.
Ensure the seamless delivery of data to clients and internal systems under tight matchday deadlines.
Act as the quality assurance lead during live operations, troubleshooting issues and maintaining workflow efficiency.
Collaborate with other internal and external teams to prepare, support and improve live operations processes

Freelancer Training & Development

Conduct onboarding sessions and workshops for freelance operators working with TRACAB’s tracking systems.
Provide ongoing training in operational procedures, software tools, and data quality standards.
Promote continuous learning and skill enhancement to align with evolving technologies and processes.

Freelancer Scheduling & Coordination

Maintain balanced staffing levels to meet operational needs and uphold TRACAB’s quality benchmarks.
Communicate closely with freelancers and other stakeholders to ensure readiness and operational smoothness on matchdays.

Qualifications & Skills

Proven expertise in TRACAB-specific software and tools used for data collection, correction, validation and deliveries.
Average to above-average computer and technical skills, with the ability to quickly learn and operate specialized software tools.
Excellent organizational and leadership skills with the ability to manage multiple live operations simultaneously.
Strong attention to detail and problem-solving skills, especially under time-sensitive conditions.
Basic or better Google Sheets knowledge and skills
Effective communication skills in German and English;
Flexibility to work on weekends and evenings, aligned with live match schedules.

About Electronic Arts

We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.