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Maklumat Am

Lokasi: Toronto (Glu Mobile), Ontario, Canada 
ID Peranan
208256
Jenis Pekerja
Regular Employee
Studio/Jabatan
Marketing
Pengaturan Kerja Fleksibel
Off Site

Perihalan & Keperluan

Electronic Arts mencipta pengalaman hiburan tahap seterusnya yang memberi inspirasi kepada pemain dan peminat di seluruh dunia. Semua orang adalah sebahagian daripada kisah di sini. Sebahagian daripada komuniti yang terhubung merentasi dunia. Tempat di mana kreativiti berkembang maju, perspektif baharu di alu-alukan dan idea adalah penting. Satu pasukan di mana semua orang terlibat dalam permainan.

Director of Operations, Fan Membership

EA Experiences

Our EA Experiences group is dedicated to ensuring great experiences for our growing communities centered around our world-renowned brands, including fan-favorites like Apex, Battlefield, EA SPORTS FC, Madden NFL and The Sims, just to name a few. We inspire, connect, and engage fans through culturally relevant content, intentionally architected journeys across channels, and meaningful fan care. Our goal is to provide valuable, easy experiences that fans love – in our games, around our games, and through adjacent experiences to grow and enrich how fans experience EA as we shape the future of entertainment.

Fan Growth

EA’s Fan Growth organization elevates the experiences customers get from our entertainment and maximizes their fun. We value people who bring new perspectives to make Fan Growth a great place to be and be from. We celebrate diversity and inclusion. It’s just as important for us to create great experiences for our people as for our players. We’re looking for people who will show up excited to work and ready for fun.

Summary

The Director of Operations will help shape and implement the operational strategy to lead organizational effectiveness and growth within the Fan Growth team. You'll report directly to the Senior Director of Fan Membership, managing complex partnerships, oversee operational and production teams, and advocate for strategic programs that enhance efficiency, collaboration, and performance.

You will have experience in operational leadership, a background in creative technology and gaming from concept to live service, and experience with team mentorship and process optimization. 

Responsibilities:

 Strategic Leadership

  • Establish and evaluate operational plans to ensure agreement on overarching priorities.

  • Define the Loyalty Membership Framework and oversee its governance, ensuring implementation and sustainability.

Operational Excellence

  • Analyze financial statements to understand and improve the impact of projects, ensuring prioritization of areas.

  • Implement cost-saving opportunities, including optimizations in workforce location and partner expansion.

  • Evaluate organizational effectiveness and recommend process improvements.

Financial and Risk Oversight

  • Review and assess operational budgets and plans, identifying potential risks and implementing mitigation strategies.

  • Oversee the financial health of operational programs, partnering with finance teams to maintain profitability and agreement on growth targets.

Project and Resource Management

  • Oversee multiple internal and external teams, ensuring projects are on track and resources are allocated.

  • Promote collaboration to address dependencies and align with project and organizational goals.

Qualifications:

  • 10+ years of operational leadership, managing large teams and budgets

  • 8+ years of experience in creative tech/game development, from creation through live service.

  • Experience shaping and scaling organizational structures in large-scale enterprises.

  • Hands-on experience with live services, including marketing and operational dynamics.

  • 5+ years of experience applying financial statements to evaluate performance, contracts, and agreements.

Skills and Attributes

  • You should have the ability to translate data into applicable strategies.

  • Expertise in managing teams and partnerships to achieve unified outcomes.

  • Experience with project management frameworks (Agile, Waterfall) and iterative creative processes.

  • Demonstrated effectiveness leading indirectly through influence



Tentang Electronic Arts
Kami berbangga mempunyai portfolio permainan dan pengalaman yang luas, lokasi di seluruh dunia dan peluang merentasi EA. Kami menghargai kebolehsuaian, ketahanan, kreativiti dan sifat ingin tahu. Daripada kepimpinan yang menyerlahkan potensi anda, kepada mewujudkan ruang untuk pembelajaran dan membuat uji kaji, kami memperkasakan anda untuk melakukan kerja-kerja yang hebat dan mengejar peluang untuk pertumbuhan.

Kami mengambil pendekatan yang holistik dengan program manfaat kami, memberi tumpuan kepada fizikal, emosi, kewangan, kerjaya, dan kesejahteraan komuniti untuk menyokong kehidupan yang seimbang dengan cuti berbayar dan cuti ibu bapa yang baharu, serta permainan percuma dan banyak lagi. Kami memupuk persekitaran di mana pasukan kami sentiasa boleh membawa pengalaman terbaik mereka.

Electronic Arts adalah majikan peluang yang sama rata. Semua keputusan pekerjaan dibuat tanpa mengambil kira kaum, warna kulit, asal negara, keturunan, jantina, identiti atau penzahiran jantina, orientasi seksual, umur, maklumat genetik, agama, kecacatan, keadaan perubatan, kehamilan, status perkahwinan, status keluarga, status veteran, atau mana-mana ciri lain yang dilindungi oleh undang-undang. Kami juga akan mempertimbangkan pemohon pekerjaan berkelayakan yang mempunyai rekod jenayah selaras dengan undang-undang yang berkenaan. EA juga menyediakan tempat tinggal di tempat kerja untuk individu yang berkelayakan dengan kecacatan seperti yang dikehendaki oleh undang-undang yang berkenaan.