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Maklumat Am

Lokasi: Kirkland, Washington, United States of America 
ID Peranan
208209
Jenis Pekerja
Regular Employee
Studio/Jabatan
Other
Pengaturan Kerja Fleksibel
Hybrid

Perihalan & Keperluan

Electronic Arts mencipta pengalaman hiburan tahap seterusnya yang memberi inspirasi kepada pemain dan peminat di seluruh dunia. Semua orang adalah sebahagian daripada kisah di sini. Sebahagian daripada komuniti yang terhubung merentasi dunia. Tempat di mana kreativiti berkembang maju, perspektif baharu di alu-alukan dan idea adalah penting. Satu pasukan di mana semua orang terlibat dalam permainan.

As Sr. Director of CRM Analytics, you will lead the measurement and performance reporting for  our owned channels including our website (ea.com), email and in-game communications. Reporting to the VP CRM, you will understand EA’s strategy and will create a new team to help us understand and improve our player communications across channels.  You will partner with your peers on the CRM team and our studio, analytical, marketing, commercial and platform teams to delight our customers.

Your Responsibilities:

  • Deliver 3-year roadmap for owned channel measurement and metrics program ensuring they meet EA’s short and long-term needs.

  • Lead the design, implementation and operations of a new owned channel analytics framework, leveraging technology/process to deliver scaled output on a rapid cycle (e.g. daily/hourly).  

  • Lead the Weekly Business Review process across the CRM team.

  • Lead the CRM Channel Analytics team, providing mentorship and guidance to help team members deliver results and further their careers.

  • You will develop closed-loop mechanisms and reporting to audit your team's results, ensuring the future scalability  of your products and operations.  

  • Manage roadmap prioritization according to EA Experiences goals/frameworks.

  • You will support peer analytical teams by serving as an expert in channel metrics, providing data, reporting and consultation. 

  • Be an analytical expert across EA, influencing our approach with partner analytical teams in areas such as metrics design, measurement, optimization, x-channel campaign management and attribution.

  • Evaluate complex business and technical requirements in partnership with CRM tech, and communicate inherent risks and solutions to technical and non-technical business owners.

  • Partner with Experiences team peers to ensure your products are fit for purpose and delivering on our business goals.


Your Qualifications:

  • 10+ years experience in scaled digital teams.

  • 5+ years experience managing analytical teams.

  • Experience measuring scaled products (>100M users) with global reach.

  • Experience measuring programs that utilize individual player behavior.

  • Experience partnering with peer analytical teams (e.g. science, upper funnel measurement) to support holistic marketing measurement across channels.

  • Experience building solutions that improve Marketing and Commercial outcomes to achieve business targets.

  • Demonstrated ability to work with multiple partner teams, with Marketing and Commercial team experience.

  • Experience managing and working with distributed/remote teams.



Tentang Electronic Arts
Kami berbangga mempunyai portfolio permainan dan pengalaman yang luas, lokasi di seluruh dunia dan peluang merentasi EA. Kami menghargai kebolehsuaian, ketahanan, kreativiti dan sifat ingin tahu. Daripada kepimpinan yang menyerlahkan potensi anda, kepada mewujudkan ruang untuk pembelajaran dan membuat uji kaji, kami memperkasakan anda untuk melakukan kerja-kerja yang hebat dan mengejar peluang untuk pertumbuhan.

Kami mengambil pendekatan yang holistik dengan program manfaat kami, memberi tumpuan kepada fizikal, emosi, kewangan, kerjaya, dan kesejahteraan komuniti untuk menyokong kehidupan yang seimbang dengan cuti berbayar dan cuti ibu bapa yang baharu, serta permainan percuma dan banyak lagi. Kami memupuk persekitaran di mana pasukan kami sentiasa boleh membawa pengalaman terbaik mereka.

Electronic Arts adalah majikan peluang yang sama rata. Semua keputusan pekerjaan dibuat tanpa mengambil kira kaum, warna kulit, asal negara, keturunan, jantina, identiti atau penzahiran jantina, orientasi seksual, umur, maklumat genetik, agama, kecacatan, keadaan perubatan, kehamilan, status perkahwinan, status keluarga, status veteran, atau mana-mana ciri lain yang dilindungi oleh undang-undang. Kami juga akan mempertimbangkan pemohon pekerjaan berkelayakan yang mempunyai rekod jenayah selaras dengan undang-undang yang berkenaan. EA juga menyediakan tempat tinggal di tempat kerja untuk individu yang berkelayakan dengan kecacatan seperti yang dikehendaki oleh undang-undang yang berkenaan.