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Maklumat Am

Lokasi: Vancouver, British Columbia, Canada 
ID Peranan
212813
Jenis Pekerja
Regular Employee
Studio/Jabatan
EA Studios - Quality Verification
Pengaturan Kerja Fleksibel
Hybrid

Description & Requirements

Electronic Arts mencipta pengalaman hiburan tahap seterusnya yang memberi inspirasi kepada pemain dan peminat di seluruh dunia. Semua orang adalah sebahagian daripada kisah di sini. Sebahagian daripada komuniti yang terhubung merentasi dunia. Tempat di mana kreativiti berkembang maju, perspektif baharu di alu-alukan dan idea adalah penting. Satu pasukan di mana semua orang terlibat dalam permainan.
In Player Experience (PX), we transform player voices into actionable insights that help us build better games. As Director, Research Operations, reporting to the Director of Operations, you will lead the operational foundation that enables player-led research to be predictable, fast, scalable, and trusted across EA's global portfolio.

You will manage the systems, partners, labs, and programs that power our research at scale. You will lead a globally distributed Research Operations team, oversee vendor relationships, and ensure every study, across every franchise, connects with the right players and delivers meaningful impact on time.

You will help enable EA's growth by connecting teams to new players, markets, and platforms. You will owns the strategy and execution of EA's playtesting ecosystem - spanning methods, mediums, and scale - to ensure we reach players faster, smarter, and with greater impact.

What You'll Do
Research Program Management
  • You will lead the operational delivery of research programs from intake through execution and final delivery, ensuring consistency, quality, and predictability at scale.
  • Standardize workflows, timelines, and resourcing to reduce friction, increase throughput, and enable efficient global operations.
  • Partner closely with Research, Data, and Studios leadership to prioritize initiatives and align on strategic goals.

Vendor Management
  • Ensure that EA uses the right partners for the right research needs through its global research vendor ecosystem.
  • You will stay deeply informed on the vendor landscape and emerging capabilities to guide smart, future-ready choices.
  • Pilot new vendors, tools, and approaches to assess quality, speed, scalability, and player experience before scaling.

Player Recruitment & Global Labs
  • Define and deliver a global strategy for player recruitment and lab operations that ensures fast access to the right players and consistently high-quality research execution.
  • Ensure global playtest labs are operationally excellent: scalable, compliant, well-staffed, and optimized for speed, reliability, and insight quality.
  • Build and evolve recruitment pipelines, panels, and processes to reduce time-to-recruit while improving player fit and diversity.
  • Continuously improve lab workflows, tooling, and standards to meet the pace and demands of modern game development.

What You Bring
  • 8+ years of experience in Research Operations, UX Operations, or Research Program Management.
  • 5+ years leading managers or large, multi-layered global teams.
  • Hands-on expertise is a must:
    • Playtest lab and field operations
    • Research program management
    • Participant and player recruitment at scale
  • Strong operational judgment with the ability to design systems that scale.
  • Clear communicator who aligns stakeholders on decisions, and demonstrates measurable ROI through defined metrics.
  • A passion for games and player-centred development.


Tentang Electronic Arts
Kami berbangga mempunyai portfolio permainan dan pengalaman yang luas, lokasi di seluruh dunia dan peluang merentasi EA. Kami menghargai kebolehsuaian, ketahanan, kreativiti dan sifat ingin tahu. Daripada kepimpinan yang menyerlahkan potensi anda, kepada mewujudkan ruang untuk pembelajaran dan membuat uji kaji, kami memperkasakan anda untuk melakukan kerja-kerja yang hebat dan mengejar peluang untuk pertumbuhan.

Kami mengambil pendekatan yang holistik dengan program manfaat kami, memberi tumpuan kepada fizikal, emosi, kewangan, kerjaya, dan kesejahteraan komuniti untuk menyokong kehidupan yang seimbang. Pakej kami disesuaikan untuk memenuhi keperluan setempat dan mungkin merangkumi perlindungan penjagaan kesihatan, sokongan kesejahteraan mental, simpanan persaraan, cuti bergaji, cuti keluarga, permainan percuma dan banyak lagi. Kami memupuk persekitaran di mana pasukan kami sentiasa boleh membawa pengalaman terbaik mereka.

Electronic Arts adalah majikan peluang yang sama rata. Semua keputusan pekerjaan dibuat tanpa mengambil kira kaum, warna kulit, asal negara, keturunan, jantina, identiti atau penzahiran jantina, orientasi seksual, umur, maklumat genetik, agama, kecacatan, keadaan perubatan, kehamilan, status perkahwinan, status keluarga, status veteran, atau mana-mana ciri lain yang dilindungi oleh undang-undang. Kami juga akan mempertimbangkan pemohon pekerjaan berkelayakan yang mempunyai rekod jenayah selaras dengan undang-undang yang berkenaan. EA juga menyediakan tempat tinggal di tempat kerja untuk individu yang berkelayakan dengan kecacatan seperti yang dikehendaki oleh undang-undang yang berkenaan.