Electronic Arts

Infrastructure & Platform Services (IPS) 

The Infrastructure and Platform Services team (IPS), in the Central Technology organization of EA is the backbone of EA’s global gaming ecosystem, delivering the technology that powers EA’s live games and player experiences. IPS provides a deep portfolio of digital platform gaming services and production infrastructure to EA's game studios. From scalable cloud solutions to AI-driven gameplay services, IPS ensures that EA’s games are available anytime, anywhere for millions of players worldwide.

EADP

The EA Digital Platform (EADP) group, represents the platform side of Infrastructure & Platform Services (IPS) organization.  EADP provides central services that help game teams to tap into the power of the global EA ecosystem. Compatible across multiple platforms and devices, our platform empowers teams to foster deeper, more meaningful relationships with our players. The EADP is the foundation on which EA's games are built. By providing reusable capabilities that game teams can easily integrate into their games, we allow them to focus on making incredible games. These building blocks are made up of high-level service platforms including Cloud, Commerce, Data and AI, Gameplay Services, Identity and Social.

Role Introduction

We’re hiring a Senior Developer Relations Manager in Shanghai to serve as EADP’s primary point of contact for FC Mobile teams, Asia Publishing, Asia-based studios, and key regional external partners.

You will build trusted relationships with studio leadership (GMs, Technical Directors, Production) and represent the “voice of the customer” inside EADP. You’ll partner closely with EADP Product, Program, Engineering, and Operations to ensure regional teams get the right solutions—on schedule and at expected quality.

In this role, you’ll translate platform capabilities into clear guidance, drive alignment across teams, unblock delivery, and coordinate execution across EA and partners. In addition, you will project manage specific development projects undertaken by local game teams and partners working closely with global IPS platform engineering teams.

The role requires presence in our Shanghai office, as per local office rules. You may also travel to our partners' sites in South Korea, Vietnam, for example, as needed. You will join an established team of international Dev-Rel staff, reporting to the Developer Relations Director.

Responsibilities:

• Own the EADP relationship for FC Mobile and Asia studios/partners, acting as the single-threaded point of contact for engagements, escalations, and planning.

• Drive FY27 Asia deployments of EADP services, Help launch EADP services in Asia by working with global and local stakeholders.

• Facilitate technical discovery and architecture alignment between FC Mobile/studios and EADP (workshops, design reviews, integration plans).

• Lead cross-team execution: define plans, milestones, risks, and dependencies; provide clear status updates; and drive decisions to keep deliveries on track.

• Navigate regional launch requirements (China, Vietnam, Korea): identify constraints early, align stakeholders, and drive timely resolution with EADP and publishing/ops teams.

• Run developer enablement and platform evangelism: deliver technical briefings, integration guidance, and feedback loops to improve product fit and developer experience.

• Manage incidents and escalations: predict and remove blockers, coordinate response, and communicate effectively to both technical and non-technical leadership.

Required Qualifications / Skills

• 5+ years experience in Software Development, Platform Evangelism, Developer Relations or Program Management in a distributed team environment.

• 5+ Experience running Software Development projects, especially with partners preferred as a Program Manager, Project Manager.

• 3+ years of experience with modern project management and SDLC processes and artifacts.

• 3+ years experience across component definition, design, engagement, engineering, and service management for highly available online services and platforms.

• Creative and strategic thinker who can consider needs holistically across a broad spectrum of services providing pragmatism and diligence

• Experience managing senior technical and non-technical leadership needs.

• Demonstrable skills in predicting and removing blockers and ability to manage incidents and escalations

• Data-driven decision-making to inform delivery and prioritization

Bonus Experience

• Product development experience

• Game development experience

• AI/Cloud development experience