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General Information

Locations: Hyderabad, Telangana, India 
Role ID
207789
Worker Type
Regular Employee
Studio/Department
Finance
Flexible Work Arrangement
Hybrid

Description & Requirements

We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.

Position - Senior Specialist, Credit

Position Overview:

We are seeking a skilled Credit and Collections Specialist to manage credit assessments, optimize credit terms, and enhance customer relationships. This role involves monitoring credit exposure, implementing risk mitigation strategies, and executing effective collection strategies to minimize overdue receivables.

Key Responsibilities:

- Credit Management:

 - Conduct preliminary credit assessments and establish credit limits for new and existing customers.

 - Monitor credit exposure and implement risk mitigation strategies in collaboration with sales and finance teams.

- Collections and Customer Relations:

 - Develop and execute collection strategies to reduce overdue receivables.

 - Maintain strong customer relationships to facilitate timely payments and resolve discrepancies.

 - Act as the escalation point for customer service issues, driving customer care through strong interpersonal skills.

- Deduction and Dispute Resolution:

 - Analyze and process customer deductions accurately.

 - Investigate and resolve deduction issues, collaborating with internal teams.

 - Implement process improvements to reduce deduction resolution timelines.

- Financial Reporting and Analysis:

 - Reconcile accounts receivable and prepare related reports.

 - Assist in the preparation of monthly financial statements.

 - Generate and analyze credit and collections reports to identify trends and areas for improvement.

 - Provide insights and recommendations to senior management.

- Process Improvement and Training:

 - Understand, document, and perform standard processes with some supervision.

 - Support the implementation and standardization of new and existing processes and systems.

 - Organize and present training sessions for customers and facilitate knowledge sharing.

- Risk Management:

 - Participate in risk assessments and apply risk mitigation strategies under moderate supervision.

 - Identify and document risks and key dependencies, providing input into decision-making processes.

- Financial Analysis and Presentations:

 - Input items into financial systems and reconcile standard transactions.

 - Create standard to intermediate analyses, including month-end reporting and forecast inputs.

 - Prepare and deliver presentations for management with moderate supervision.

Qualifications:

-  Bachelor’s degree in finance, Accounting, or a related field

-  4 to 8 Years of experience in credit, collections, and deductions management.

-  Strong analytical and problem-solving skills.

-  Excellent communication and interpersonal abilities.

-  Experience in credit management, collections, and financial analysis.

- Ability to work collaboratively with cross-functional teams.

- Proficient in financial systems and tools.






About Electronic Arts

We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support a balanced life with paid time off and new parent leave, plus free games and so much more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.