Software Engineer (Live Technical Support) - 202095 - Electronic Arts

General Information

Locations: Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

Location: Kuala Lumpur
Country: Malaysia

Role ID

202095

Worker Type

Regular Employee

Studio/Department

EA China Studio

Work Model

Hybrid

Description & Requirements

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

Software Engineer (Live Technical Support)

Job Location: You will work in Kuala Lumpur.

Our mission is to maintain the stability of our game and provide a better experience for the game users. As a software engineer, you will be an essential part of our mobile game live operation technical support and be involved in game delivery, live monitoring, live issue investigation and fixing, and the implementation of requirements from our partners. You will report to a lead engineer and have opportunities for training and business traveling.

Responsibilities

Be responsible for mobile game live operation technical support.
Help deliver backend services of the game system.
Provide technical support and cooperation according to the needs of the internal and external partners.
Monitor technical indicators of online games running in different regions and provide daily technical reports.
Troubleshoot live issues of game systems and figure out fixed plans and solutions with the necessary help from the dev team.
Collaborate with the production live operation, game feature development, DevOps, and QA teams.
Help develop some features according to requirements, under the guidance of the lead engineer.

Qualifications

Bachelor's degree or higher in computer science or a related field.
2+ years' experience as a software engineer.
Proficiency in Java programming languages.
Knowledge about common algorithms and basic data structures
Familiarity with Linux platform development.
Familiarity with source version control like Perforce or Git.
Understanding of network programming and protocols such as HTTP and WebSocket.
Experience with a relational database such as MySQL, PostgreSQL, or Oracle.
Skills in team communication and collaboration and keenness in learning.

About Electronic Arts

We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.