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General Information

Locations: Galway, Ireland 
Role ID
207864
Worker Type
Regular Employee
Studio/Department
Fan Growth
Flexible Work Arrangement
Off Site

Description & Requirements

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

You are a System Owner.

You are part of the Fan Care organization making EA renowned for taking care of players. You will join a team of System Owners, each dedicated to a portfolio of Fan Care systems and services. You will define roadmaps, manage lifecycles, deliver enhancements, progress through backlogs, and more. You will work with IT groups responsible for engineering and development and partner with teams across Fan Care and EA to provide streamlined, end-to-end support solutions. We are looking for a passionate, experienced systems and services owner to join us in Platform & Services reporting to our Senior Manager, System Owners.

How you will create renowned experiences as a System Owner:

  • Become a system and services Subject Matter Expert (SME)

    • Operate as business representative and SME for your systems and services portfolio

    • Transfer knowledge and empower the User Acceptance Team (UAT) early in the requirements process to ensure their input is incorporated

    • Explore data and share insights during sprint development planning, execution, and validation

  • Relationship management

    • Collaborate with partners ensuring their familiarity with systems and services roadmaps

    • Working and communicating with all partners ensuring their needs and concerns are considered and addressed

  • Program management

    • Prepare business case documents promoting scope through comprehensive requirements and use cases

    • Deliver initiatives in an environment of shifting partner needs and timelines

    • Represent the business when working with IT during development

    • Track and prioritize defects and enhancement requests

    • Befriend EA testing teams ensuring creation and maintenance of comprehensive test cases

  • Build operational product knowledge

    • Engage product users to understand how they use our tools and systems

    • Identify and address product risks in the production environment

    • Define measurable success criteria and metrics we can use to track progress

  • Process and documentation

    • Create accurate product documentation and keep updated to ensure relevancy

    • Avoid silos ensuring product knowledge is shared with relevant partners and teams 

Interested? We’re looking for these skills and experiences:

  • Work experience in Computer Science, Information Systems, Business, or a related discipline.

  • 4+ years of experience working with Customer Service tools (CRMs, Admin tools) in Technical or Program Management roles with 2+ years of experience using JIRA

  • Technical awareness and people-focused – accomplished listening and communicating with all kinds of teams and product users on business and technical needs

  • You are curious and like working, and winning, with a broad team passionate about customer experiences!



About Electronic Arts
We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support a balanced life with paid time off and new parent leave, plus free games and so much more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.