Electronic Arts

We are looking for a Director of Game Services that is an industry expert on managing a premiere live service game utilizing technologies and strategies that focus on the player experience and satisfaction. This role has an operational focus with a deep business reach that affects the outcomes of the Apex Legends franchise at Respawn Entertainment. This talented individual will apply their years of engineering and live service experience to design, document, and deliver tools, systems, and services while reporting to the Head of Online Services. If this sounds like you, we would love to meet you.

What you will do

• Lead your team through strategic planning, people development, and live services development and delivery milestones 

• Work collaboratively as a technical liaison for the Head of Online Services on all major projects within your technical domain

• Become a trusted and effective member of the senior engineering leadership team of Online Services.

• Write and review code across various domains and service tiers of critical importance to achieving the studio's strategic goals

• Design, review, build, deploy, and operate the technical live services that our players rely upon daily

• Collaborate with engineers and staff from various departments demonstrating your competency, capabilities, focus, and sense of ownership for key projects

• Principally or support the writing technical design documents, run books, standard operating procedures, and other forms of documentation that enrich our engineering culture

• Understand and demonstrate your knowledge of business critical production cloud architecture as expressed through presentations, diagrams, and documentation

• 10 years of demonstrable software engineering experience

Ideally, you will have

• Experience building and operating multi-tiered customer facing applications and services

• Experience with Technical Operations and 24x7 support

• Have worked with OKRs and KPIs and applied them as a measurement of strategic progress

• A deep understanding of process and practices that improve the player and developer experience through automation

• An excellent grasp of business English in both oral and written forms

• An excellent grasp of modern security concepts and their application in code and systems design

• Ability to generate flowchart, sequence, and C4 diagrams

• A programming language polyglot that can objectively reason about when, where, and why to use specific languages, protocols, and patterns focused on quality and time to delivery

• Able to both understand and educate the architecture of business critical production cloud systems find and resolve issues quickly

• Experience with modern source code management systems (Perforce, Git, etc)

• Bachelor's degree in Computer Science or a related field, or equivalent experience.

Other qualities we look for

• Experience with Security and Anti-Cheat tools and services

• Experience with CDNs and content delivery networks

• Passion for video games and the development process

• Experience with JIRA or equivalent

• Experience with two or more Cloud providers (AWS, Azure, GCP, etc)

• Experience working with development to deployment build pipelines (CICD)

• A champion of psychological safety

COMPENSATION AND BENEFITS

The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs). 

PAY RANGES

In the US, we offer a package of benefits including paid time off (3 weeks per year to start), 80 hours per year of sick time, 16 paid company holidays per year, 10 weeks paid time off to bond with baby, medical/dental/vision insurance, life insurance, disability insurance, and 401(k) to regular full-time employees. Certain roles may also be eligible for bonus and equity.

In British Columbia, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top-up to EI/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, retirement plan to regular full-time employees. Certain roles may also be eligible for bonus and equity.