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General Information

Locations: Vancouver, British Columbia, Canada 
Role ID
213053
Worker Type
Temporary Employee
Studio/Department
CT - IT
Work Model
On Site

Description & Requirements

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

About the team

Electronic Arts Information Technology (EA IT) keeps our employees and business operations connected globally. As a digital entertainment company, EA's enterprise technology needs are diverse and span across game development, workforce collaboration, marketing, publishing, player experience, security, and corporate activities.


About the role

A full-time, site-specific position focused on IT client-based solutions enabling the development of games. Primary focus is to provide Employee Technology & Solutions support to all EA Vancouver staff to maximise their uptime and productivity. You will be responsible for close interactions with desktop level 1 and Level 2 personnel to fully understand and align with studio pipelines, processes, and bottlenecks. You will apply yout Infrastructure/Network SME experience in day-to-day activities. Role will require proactive collaboration with Software Engineers, Technical Directors, and senior IT staff to solve title-specific client issues affecting development. Positioned to participate in IT communities focused on knowledge sharing.

On-call after-hours support for local studio desktop support organisation is a requirement. Due to the nature of the support role, the work is 100% on-site.

This is a 12 months contract role. 

Location - Onsite (Burnaby)

Reporting To - IT Support Manager

Responsibilities -

  1. Deploy, configure, and troubleshoot desktop hardware, software, network connectivity, and AV equipment, including imaging devices and performing meeting room checks.

  2. Manage inventory and coordinate equipment logistics, including retrieval, deployment, and collection for onboarding and offboarding.

  3. Provide excellent customer support to internal users, addressing ServiceNow tickets, assisting with software installations/upgrades, and documenting processes.

  4. Collaborate with IT teams, participate in projects/meetings, and ensure compliance with company security procedures.

  5. Be a subject matter expert (SME) in specialised IT areas, and support user training on IT procedures and best practices.

Qualification

  1. You bring 6–8+ years of IT support experience and a Bachelor's degree in Computer Science, Information Technology, or equivalent experience.

  2. You have a clear understanding of current Desktop (and technology) hardware standards and future hardware releases.

  3. You have knowledge of enterprise desktop and user administrative tools, including Apple/Mac/Jamf, Active Directory, MEM (formerly SCCM), and Endpoint Security Clients.

  4. You bring expertise in software installations, upgrades and licence management

  5. Experience in documentation and process improvement


Pay Transparency - North America

COMPENSATION AND BENEFITS 

The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs). 

PAY RANGES
* British Columbia (depending on location e.g. Vancouver vs. Victoria) *$66,100 - $90,400 CAD

Pay is just one part of the overall compensation at EA.
 In Canada, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, and extended health/dental/vision coverage and basic life insurance.



About Electronic Arts
We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.
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LinkedInID
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