Electronic Arts

Analyst II, Accounts Receivable

Position Overview:

We are looking for an experienced Collections Analyst to create and implement strategies for reducing overdue receivables, while nurturing strong customer relationships to ensure prompt payments and issue resolution. This role involves analyzing and resolving customer deductions, collaborating with internal teams to enhance processes, reconciling accounts receivable, and preparing financial reports. The analyst will also provide insights to senior management, support process standardization and training, participate in risk assessments, and prepare financial analyses and presentations with moderate supervision.

Key Responsibilities:

Collections and Customer Relations:

• Develop and execute collection strategies to reduce overdue receivables.
• Maintain strong customer relationships to facilitate timely payments and resolve discrepancies.
• Act as the escalation point for customer service issues, driving customer care through strong interpersonal skills.

Deduction and Dispute Resolution:

• Analyze and process customer deductions accurately.
• Investigate and resolve deduction issues, collaborating with internal teams.
• Implement process improvements to reduce deduction resolution timelines.

- Financial Reporting and Analysis:

•  Reconcile accounts receivable and prepare related reports.
•  Assist in the preparation of monthly financial statements.
•  Generate and analyze credit and collections reports to identify trends and areas for improvement.
•  Provide insights and recommendations to senior management.

- Process Improvement and Training:

•  Understand, document, and perform standard processes with some supervision.
•  Support the implementation and standardization of new and existing processes and systems.
•  Organize and present training sessions for customers and facilitate knowledge sharing.

- Risk Management:

•  Participate in risk assessments and apply risk mitigation strategies under moderate supervision.
•  Identify and document risks and key dependencies, providing input into decision-making processes.

- Financial Analysis and Presentations:

•  Input items into financial systems and reconcile standard transactions.
•  Create standard to intermediate analyses, including month-end reporting and forecast inputs.
•  Prepare and deliver presentations for management with moderate supervision.

Qualifications:

• Bachelor’s degree in finance, Accounting, or a related field
• 4 to 7 Years of experience in collections, invoicing, cash application and dispute management.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Experience in collections, and financial analysis.
• Ability to work collaboratively with cross-functional teams.
• Proficient in financial systems and tools.