Electronic Arts

Our EA Experiences group is dedicated to ensuring great experiences for our growing communities centered around our world-renowned brands, including fan-favorites like Apex, Battlefield, EA SPORTS FC, Madden NFL and The Sims, just to name a few. We're a multi-functional group, with world-class expertise building fandoms, driving interactive storytelling, and positioning our franchises at the center of the broader entertainment ecosystem. We inspire, connect, and engage fans through culturally relevant content, intentionally architected journeys across channels, and meaningful fan care. Our goal is to provide valuable, easy experiences that fans love – in our games, around our games, and through innovative adjacent experiences to grow and enrich how fans experience EA as we shape the future of entertainment. Within the Office of CXO and CRM Operations team, we are seeking a Senior Program Manager.

The Office of the CXO drives effectiveness across the EA Experiences organization with a focus on excellence in business operations, comprehensive fan intelligence, plus internal technology and business solutions. We are horizontal connectors empowering teams across the Experiences organization with the strategic prioritization, investments, resources, data, insights, and technology required to accelerate business outcomes in service of our goals.

CRM Operations powers the play behind the play: we help CRM teams create the moments that keep players engaged and coming back. We coordinate development of the infrastructure, tools, and workflows that support personalized, scalable, and measurable player messaging. Our team works across channels, technologies, and franchises to ensure the right message reaches the right player at the right time, all while upholding the highest standards of quality, compliance, and performance.

The Senior Program Manager will lead planning, coordination, and delivery of product‑aligned goals and partner requirements for lifecycle marketing programs. Reporting to the Director of CRM Operations, this individual contributor partners across CRM Ops, product, analytics, technology, and franchise teams to track deliverables, publish release plans, and hit delivery targets. You will work with Website & Scaled Creative to ship web experiences that promote engagement, and with channel owners, engineers, creatives, and analysts to launch solutions that improve player experience and long‑term engagement. Daily, you'll steer complex programs to completion, evolve org‑wide best practices, and orchestrate cross‑functional execution that advances our multi‑channel strategy.

Responsibilities:

• You will be the primary contact, building trust with partners through clear, inclusive business reviews, ad hoc coordination, etc.
• You achieve results by delivering goals on time and within budget
• Partner with engineering to translate requirements into relevant work items and inform technical adoption or upgrades
• We manage program plans, roadmaps, schedules, and risk management, ensuring visibility for global teams and leadership
• Facilitate important discussions, demos, and evaluation sessions
• Define and standardize repeatable processes that align with security, compliance, and operational guidelines

Qualifications:

• 8+ years in Program Management, Technical Consulting; PMP/PgMP certification or similar a plus
• Experience leading complex, multi-team programs in a large, distributed enterprise
• Familiarity with software development lifecycles, Agile practices, and ALM tools (Jira, Confluence, etc.)
• You align teams across departments with varying goals, remove obstacles, and manage programs to meet deadlines and commitments
• You think strategically, with an emphasis on data-driven decision-making; experience with live services, game development, or platform ecosystems