Electronic Arts

Electronic Arts creates next-level entertainment experiences that inspire players worldwide. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

At Electronic Arts, players are at the heart of everything we create. As the Senior Manager, Player Programs, you will lead teams and programs that bring player voices directly into our development process through large-scale playtesting, player feedback initiatives, and engagement programs such as Battlefield Labs and the skate. Insider Program. You will provide operational and strategic leadership to ensure our player engagement programs are effectively planned, executed, and integrated into our product development cycles.

You’ll join a highly collaborative team that values curiosity, clarity, and player empathy. We offer the autonomy to build and evolve programs, the trust to lead at scale, and the opportunity to materially improve how players shape the games they love. This role reports to the Director, PQI Operations.

What You’ll Do

• Own and Scale Player Programs: Lead end-to-end delivery of large-scale community playtesting and player engagement programs across multiple titles, ensuring tight alignment with development milestones and studio priorities.

• Drive Strategy and Operational Excellence

  • Partner with studio, product, and PQI leadership to design scalable, repeatable frameworks for player testing and feedback integration.

  • Identify and implement process improvements that increase efficiency, insight quality, and development impact.

• Translate Player Insight into Action: Work closely with game teams, PX researchers, data analysts, and insights partners to ensure player feedback is clear, actionable, and embedded in development decision-making.

• Lead Through Complexity and Change

  • Proactively identify risks, dependencies, and resource constraints; adjust scope and plans to maintain delivery quality and momentum.

  • Champion continuous improvement initiatives that strengthen playtesting effectiveness, communication, and player outcomes across teams.

• Build Strong Partnerships: Work closely with internal partners and Studios to ensure player programs operate effectively and at scale.

What You Bring

• 8+ years of experience in game development, production, operations, or program management, with proven leadership of complex, cross-functional teams or programs.

• Bachelor’s degree in a related field (Business, Project Management, Game Development, or similar) preferred.

• Demonstrated ability to plan and deliver large-scale initiatives involving multiple stakeholders, timelines, and dependencies.

• Strong experience with playtesting, user research, community programs, or live player engagement is a must.

• Strong operational mindset, with expertise in process design, risk management, and resource planning.

• Exceptional communication and influence skills, with the ability to align diverse teams around shared goals.

• A genuine passion for player engagement and a clear understanding of how player insight drives better games.