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Informazioni generali

Località: Vancouver, British Columbia, Canada 
  • Sede: Vancouver
  • Stato:
  • Paese: Canada


ID del ruolo
211907
Tipo di dipendente
Regular Employee
Studio/Reparto
Marketing
Modalità di lavoro flessibile
Hybrid

Descrizione e requisiti

Electronic Arts crea esperienze di intrattenimento di livello superiore che ispirano giocatori e fan in tutto il mondo. Qui, tutti fanno parte della storia. Parte di una comunità che si connette in tutto il mondo. Un luogo dove la creatività prospera, vengono stimolate nuove prospettive e le idee contano. Una squadra in cui tutti possono giocare.

As the Senior Manager, Customer Experience (CX) Strategist, you love the sports games in the portfolio you support and you are an advocate of better experiences for our fans. You understand the fan needs and motivations in your portfolio of games and connect those to the solutions and gaps that exist in the products in Fan Growth. Why? Because in addition to knowing the games, you will know the products of Fan Growth. You will work across Fan Growth to understand existing and emerging services and capabilities that you will build into your strategies and recommendations. You will make connections, identify opportunities, influence groups to see the fans perspective and help teams generate the right level of commitment and action plans to improve experiences.


You know better experiences make better business outcomes and you love leading teams to make decisions with the fan in mind. You will work in a pod-like structure to activate execution. You, the Director of Programs and Partnerships, and your lifecycle lead will work with partners and studios to make scope commitments and resourcing plans. You are also a flex player. Someone who can step in and lead major title releases or go deep on projects when it’s in the best interest of the fan, experience, or the team. When you do, you will mobilize team members to create action plans that support these opportunities to ensure we drive these improvements into being. You will be the connector and unifier of various teams to drive journey improvements wherever we find them. You will use your unique position and perspective to influence, assemble, and drive teams to deliver on improvements to our player journeys. In this role you will report to the Director of Program & Partner Engagement.


Responsibilities:

  • Manage a portfolio of games that you connect to Fan Care Support, Identity and Loyalty capabilities and services. 
  • Be responsible for a backlog of opportunities that can serve journey improvements across your portfolio of games
  • Work across a wide variety of teams to negotiate and refine recommendations, proposals and plans for execution. You will be the driver of scope clarity.
  • Be connected to the health of your portfolio of games. Know what the major issues/problems are, where our support response is or isn’t working, and always being ready to recommend a way to make things better from what you know
  • Drive awareness of changing needs across game titles so Fan Growth team members can respond accordingly
  • Connect the product and service priorities in Fan Growth to your knowledge of objectives and business needs across your games


Requirements:

  • Ability to build relationships and trust to form business partnerships across the
    company
  • Ability to bring clarity to project work, prioritize opportunities and organize teams with enthusiasm to provide solutions
  • Ability to bring organization to chaotic environments that require many diverse team
    members to come together as one to succeed
  • Ability to creatively problem solve, and apply new thinking when approaching and defining
    solutions
  • Ability to balance custom solutions with efficient repeatable activities
  • Thrive in a fast-paced environment with frequent updates, curveballs, and
    pivots
  • Communicate confidently while presenting and able to share information in
    a way that various audiences can easily understand
  • Love of sports games, a plus


Su Electronic Arts
Siamo orgogliosi di avere un ampio catalogo di giochi ed esperienze, sedi in tutto il mondo e opportunità in tutta EA. Diamo valore a adattabilità, resilienza, creatività e curiosità. Dalla leadership che esalta il tuo potenziale alla creazione di spazi per l'apprendimento e la sperimentazione, ti incoraggiamo a fare grandi lavori e a perseguire le opportunità di crescita.

Adottiamo un approccio olistico per i nostri programmi di benefit, enfatizzando il benessere fisico, emotivo, finanziario, lavorativo e collettivo a sostegno di una vita equilibrata. I nostri pacchetti sono pensati per soddisfare le esigenze locali e possono includere copertura sanitaria, assistenza per la salute mentale, risparmi per la pensione, permessi retribuiti, congedi familiari, giochi gratuiti e altro ancora. Creiamo ambienti in cui i nostri team possono sempre dare il meglio in ciò che fanno.

Electronic Arts è un datore di lavoro che rispetta le pari opportunità. Tutte le decisioni di impiego sono prese senza tenere conto di razza, colore, origine nazionale, discendenza, sesso, genere, identità o espressione di genere, orientamento sessuale, età, informazioni genetiche, religione, disabilità, condizione medica, gravidanza, stato civile, stato familiare, stato di veterano, o qualsiasi altra caratteristica protetta dalla legge. In conformità con le leggi vigenti, prendiamo in considerazione anche i candidati qualificati con precedenti penali. EA rende inoltre disponibili strutture lavorative per persone qualificate con disabilità, come richiesto dalle leggi vigenti.