Electronic Arts

As the Global Commercial Organization, we are responsible for driving the global commercial success of EA around the world by focusing on:

• Commercial Partnerships: We are the global commercial organization that manages all of our commercial partnerships, including physical, digital, platform, and brand.

• Commercial focus on our markets: We are accountable for ensuring we deeply understand our markets. This includes all aspects from the front lines of the local player experience, to the activities of our competition and business models. Through a commercial lens, it is our responsibility to find the right opportunities for EA in-market globally and then lead the execution.

• Commercial Strategy: We collaborate with our Brand and Studio partners to bring market expertise and a commercial approach to our Franchises, maximizing player acquisition and financial results.

• Planning: We develop plans that are commercially responsible for bringing together all lines of revenue across the business and ensure they’re sufficiently agile to adapt to market changes.

• Commercial operators: We’re commercially and operationally responsible for delivering our games and millions of assets to a wide range of partners throughout the world.

The Digital Business Operations Manager will report to the Associate Manager, Channel Delivery. You will support EA's Digital at Retail channel, ensuring operational excellence across first-party partners including Microsoft, Nintendo, and the EA App.

This is a hybrid remote/in-office role based in our Guildford, UK office.

Responsibilities:

• You will be an operational contact for first-party partners (Microsoft, Nintendo, PC) on assigned franchises, ensuring a smooth setup and delivery.

• Manage end-to-end operational workflows, including metadata, item creation, setup.

• Partner with Commercial to translate executional plans into operational deliverables that meet partner expectations.

• Build relationships with our teams (content, legal, product operations, and Global Ops functions) to agree on deliverables.

• Maintain partner calendars, trackers, and schedules to provide visibility of upcoming launches.

• Monitor risks to launch readiness, escalating and coordinating resolutions.

• Represent Digital at Retail in release and partner readiness meetings.

• Support process improvements to increase efficiency and consistency of Digital at Retail execution.

Qualifications:

• 2+ years of experience in digital operations, partner management, or commercial operations.

• Exposure to first-party console platforms (Microsoft, Nintendo) and PC storefronts.

• Experience coordinating projects with multiple partners.

• You will have experience working with and communicating to multiple partners

• Familiarity with digital distribution platforms and operational requirements.

• You will have experience using Microsoft Office Suite, Airtable, and different other project management tools.

#Li-Hybrid