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Maklumat Am

Lokasi: Kirkland, Washington, United States of America 
ID Peranan
211002
Jenis Pekerja
Temporary Employee
Studio/Jabatan
CT - IT
Pengaturan Kerja Fleksibel
On Site

Perihalan & Keperluan

Electronic Arts mencipta pengalaman hiburan tahap seterusnya yang memberi inspirasi kepada pemain dan peminat di seluruh dunia. Semua orang adalah sebahagian daripada kisah di sini. Sebahagian daripada komuniti yang terhubung merentasi dunia. Tempat di mana kreativiti berkembang maju, perspektif baharu di alu-alukan dan idea adalah penting. Satu pasukan di mana semua orang terlibat dalam permainan.

EA's Information Technology (EAIT) team connects the company's global workforce, ensuring seamless collaboration and operational efficiency. IT supports diverse enterprise needs from game development to marketing and publishing with innovative solutions that foster creativity and productivity. As a member of EAIT, you'll play a pivotal role in empowering EA's employees and ensuring the smooth operation of a global digital entertainment leader.

You'll report into the IT Manager and working with the Kirkland Site IT team to understand and align with AAA studio pipelines, processes, and bottlenecks, and engaging with the larger IT community to share and exchange technical knowledge.

You will be focused on client-based support solutions promoting the development of games. This is an onsite role based in our Kirkland EA office.

Responsibilities

  • You will provide effective technical support to end users, ensuring proactive communication and resolution of issues by IT ticketing system, calls, email, internal messaging or in-person interactions.

  • You will collaborate with the Desktop support team that is responsible for: Imaging and new machine setups for both PC and Mac, refreshes, hardware replacements and upgrades, software licensing, and onsite support for studio staff with walk-up help requests.

  • You will develop relationships with the business and other departments at all levels to have a greater understanding of individual and team needs, as well as development pipelines and important milestone dates.

  • Apply deep knowledge of audio-visual systems to ensure reliable meeting room operations.

  • Deliver prompt, steady support in fast-paced or urgent situations.

  • Collaborate with global IT peers and management to ensure consistent support is provided across regions and sites.

  • Ensuring the fleet of hardware at your site follows hardware asset management best practices, and equipment is evergreened on appropriate timelines to reduce business downtime and empower staff productivity.

  • You deliver reliable support for executives and on-site events.


Required Qualifications

  • Bachelor's degree and minimum 3 years experience in either a Desktop Support or IT Specialist role.

  • Working knowledge of studio development and productivity applications including Perforce, Visual Studio, Adobe Creative Cloud, Maya, Parsec, Slack, Teams and Zoom video conferencing.

  • Working knowledge of IT ticketing systems such as ServiceNow.

  • Support experience with G-suite, Microsoft Office, DNS, DHCP, Active Directory, SCCM/MEM, JAMF, file and printing services, and shared drives

  • Understanding of basic network protocols including TCP/IP, UDP, DNS, SMTP, SNMP, HTTP, HTTPS, and working knowledge and familiarity of network hardware connectivity.

  • Familiarity with video game consoles, peripherals and other audio-visual hardware.



Tentang Electronic Arts
Kami berbangga mempunyai portfolio permainan dan pengalaman yang luas, lokasi di seluruh dunia dan peluang merentasi EA. Kami menghargai kebolehsuaian, ketahanan, kreativiti dan sifat ingin tahu. Daripada kepimpinan yang menyerlahkan potensi anda, kepada mewujudkan ruang untuk pembelajaran dan membuat uji kaji, kami memperkasakan anda untuk melakukan kerja-kerja yang hebat dan mengejar peluang untuk pertumbuhan.

Kami mengambil pendekatan yang holistik dengan program manfaat kami, memberi tumpuan kepada fizikal, emosi, kewangan, kerjaya, dan kesejahteraan komuniti untuk menyokong kehidupan yang seimbang. Pakej kami disesuaikan untuk memenuhi keperluan setempat dan mungkin merangkumi perlindungan penjagaan kesihatan, sokongan kesejahteraan mental, simpanan persaraan, cuti bergaji, cuti keluarga, permainan percuma dan banyak lagi. Kami memupuk persekitaran di mana pasukan kami sentiasa boleh membawa pengalaman terbaik mereka.

Electronic Arts adalah majikan peluang yang sama rata. Semua keputusan pekerjaan dibuat tanpa mengambil kira kaum, warna kulit, asal negara, keturunan, jantina, identiti atau penzahiran jantina, orientasi seksual, umur, maklumat genetik, agama, kecacatan, keadaan perubatan, kehamilan, status perkahwinan, status keluarga, status veteran, atau mana-mana ciri lain yang dilindungi oleh undang-undang. Kami juga akan mempertimbangkan pemohon pekerjaan berkelayakan yang mempunyai rekod jenayah selaras dengan undang-undang yang berkenaan. EA juga menyediakan tempat tinggal di tempat kerja untuk individu yang berkelayakan dengan kecacatan seperti yang dikehendaki oleh undang-undang yang berkenaan.