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Maklumat Am

Lokasi: Galway, Ireland 
ID Peranan
210128
Jenis Pekerja
Regular Employee
Studio/Jabatan
Fan Growth
Pengaturan Kerja Fleksibel
Hybrid

Perihalan & Keperluan

Electronic Arts mencipta pengalaman hiburan tahap seterusnya yang memberi inspirasi kepada pemain dan peminat di seluruh dunia. Semua orang adalah sebahagian daripada kisah di sini. Sebahagian daripada komuniti yang terhubung merentasi dunia. Tempat di mana kreativiti berkembang maju, perspektif baharu di alu-alukan dan idea adalah penting. Satu pasukan di mana semua orang terlibat dalam permainan.

Moderation Administrator
Hybrid Role based in our Galway office

Fan Care  

EA’s Fan Care organization exists to inspire the world to play. We support fans across the globe. We value people who will bring new ideas and perspectives to help make Fan Care a great place to be and be from. This role fosters positive fan community experience, through the elimination and mitigation of negative and aggressive fans from our community spaces.

Reporting to Moderation Operations Manager, you will work within our Moderations operations team to improve fan experience by moderating player reports and appeals from our fans.  Additionally, you will be involved in Testing new experiences for our fans that will be critical for implementation within the Operations Team.

In this role you will be expected to:

  • Build and cultivate a positive customer experience, through the elimination and mitigation of negative and aggressive players from our customer base

  • Test and report on new experiences for our Fans

  • Meet and exceed upon all set KPIs in productivity, adherence, quality and accuracy

  • Review and investigate reports of infracting player behaviour in line with Moderation policies & procedures

  • Investigate and process penalty disputes in full compliance with the dispute procedure

  • Ensure consistency and coherency whilst complying with all Moderation internal and external procedures

  • Provide support to other departments/studios through handling scheduled requests

  • Complete ad hoc reports and/or projects as required

  • Analyse game anomalies and report as required

  • Complete threat and risk assessments on product functionalities and behavioural trends

  • Act as a point of contact for Terms of Service Moderation related issues

  • Be proactive in developing your industry knowledge

  • Act as a champion for Customer Service Moderation that exceeds in quality

  • Perform any other duties as assigned by the Team Manager

If you are interested in this role, you’ll need these skills and experiences: 

  • Thrive in a fast moving and changing environment.  

  • A track record of delivering to highest operational performance standards. 

  • A track record of excelling in support roles.  

  • Critical thinker with strong analytical skills & experience.   

  • Exceptional and professional communication skills  

  • An appetite for innovation.  

  • Track record of taking initiative and owning issues and their resolution.

  • A solid understanding of Discord and other gaming social platforms.  



Tentang Electronic Arts
Kami berbangga mempunyai portfolio permainan dan pengalaman yang luas, lokasi di seluruh dunia dan peluang merentasi EA. Kami menghargai kebolehsuaian, ketahanan, kreativiti dan sifat ingin tahu. Daripada kepimpinan yang menyerlahkan potensi anda, kepada mewujudkan ruang untuk pembelajaran dan membuat uji kaji, kami memperkasakan anda untuk melakukan kerja-kerja yang hebat dan mengejar peluang untuk pertumbuhan.

Kami mengambil pendekatan yang holistik dengan program manfaat kami, memberi tumpuan kepada fizikal, emosi, kewangan, kerjaya, dan kesejahteraan komuniti untuk menyokong kehidupan yang seimbang. Pakej kami disesuaikan untuk memenuhi keperluan setempat dan mungkin merangkumi perlindungan penjagaan kesihatan, sokongan kesejahteraan mental, simpanan persaraan, cuti bergaji, cuti keluarga, permainan percuma dan banyak lagi. Kami memupuk persekitaran di mana pasukan kami sentiasa boleh membawa pengalaman terbaik mereka.

Electronic Arts adalah majikan peluang yang sama rata. Semua keputusan pekerjaan dibuat tanpa mengambil kira kaum, warna kulit, asal negara, keturunan, jantina, identiti atau penzahiran jantina, orientasi seksual, umur, maklumat genetik, agama, kecacatan, keadaan perubatan, kehamilan, status perkahwinan, status keluarga, status veteran, atau mana-mana ciri lain yang dilindungi oleh undang-undang. Kami juga akan mempertimbangkan pemohon pekerjaan berkelayakan yang mempunyai rekod jenayah selaras dengan undang-undang yang berkenaan. EA juga menyediakan tempat tinggal di tempat kerja untuk individu yang berkelayakan dengan kecacatan seperti yang dikehendaki oleh undang-undang yang berkenaan.