Electronic Arts

Sales Operations Specialist – Advertising & Sponsorships

Hybrid (Redwood City, CA)

About the Role

At EA, we believe in creating experiences that connect players, fans, and partners worldwide. Within the Office of the CXO (oCXO), our mission is to help teams work smarter and faster by driving business planning, operational excellence, and innovative solutions.

As a Sales Operations Specialist on the Advertising & Sponsorships team, you'll play a vital role in bringing in-game media and brand partnerships to life across EA's portfolio of titles. You'll ensure deals are executed smoothly, processes run efficiently, and revenue flows accurately—empowering our sales team to focus on building meaningful partnerships with global brands. You will report to the Director, Advertising & Sponsorships Sales Ops and work in a hybrid capacity 3 days in office.

What You'll Do

CRM & Data Management

● Serve as the Airtable CRM Administrator, maintaining and enhancing pre- and post-sales workflows.

● Provide reporting and analysis on sales data and trends to support business insights.

Financial Coordination & Revenue Tracking

● Partner with Revenue/Technical Accounting to invoice and book revenue for sales agreements on a monthly basis.

● Work with Accounts Receivable/Collections to resolve past due amounts.

● Open purchase orders and process vendor/partner invoices.

● Coordinate with internal EA teams to set up new advertisers and agencies in Oracle.

● Request project coding and item setups for financial tracking.

● Forecast sales pipeline revenue and reconcile with Finance to ensure accuracy.

Sales Operations & Process Improvement

● Evaluate and improve sales operations workflows to ensure efficiency and scalability.

● Track and manage commission payments to third-party partners.

Contract & Compliance Management

● Manage non-disclosure agreements (NDAs) and maintain accurate records.

● Submit contracts for internal approvals and ensure timely completion.

Cross-Functional Collaboration

● Act as liaison between Sales, Accounting, Finance, and Operations.

● Keep internal and external partners informed throughout pre- and post-sale stages.

● Proactively flag and resolve issues that could impact successful revenue booking.

What We're Looking For

Required Qualifications

● 3+ years of experience in account management, brand partnerships, advertising, ad operations, or related fields.

● Experience billing media campaigns and understanding billable metrics.

● Familiarity with commission tracking and revenue reconciliation.

● Strong skills in Google Workspace (Docs & Slides) and proficiency in Excel (pivot tables).

● Experience with CRM or project management tools for workflow tracking.

Preferred Qualifications

● Background in finance or accounting (digital or software industry experience a plus).

● Working knowledge of Oracle iProcurement.

● Enthusiasm for sports and gaming (especially EA FC, NFL, NHL, NCAA titles).

Skills That Will Help You Succeed

● Ability to balance multiple sales requests and prioritize effectively.

● Identify and implement process improvements that enhance efficiency.

● Experienced at collaborating across teams and managing external partnerships.

● Ensure accuracy in revenue tracking, contracts, and reporting.