Electronic Arts

EA's Information Technology (EAIT) team connects the company's global workforce, ensuring seamless collaboration and operational efficiency. IT supports diverse enterprise needs from game development to marketing and publishing with innovative solutions that foster creativity and productivity. As a member of EAIT, you'll play a pivotal role in empowering EA's employees and ensuring the smooth operation of a global digital entertainment leader.

We partner with executives to deliver reliable technology solutions. Our team solves problems efficiently, maintains confidentiality, and anticipates needs to prevent issues. We are responsive, reliable, and take ownership to ensure leaders can drive the business forward.

You'll report to the Global Executive IT Support Manager and support EA's Executive Leadership, including the CEO's office, keeping executives and their assistants connected and productive through reliable, high-quality solutions. 

This is an onsite opportunity at EA headquarters in Redwood Shores, CA.

Responsibilities

• Deliver high-touch IT support for executives across devices, software, and collaboration platforms, translating solutions for both technical and non-technical audiences.

• Lead technology support for board meetings, town halls, earnings calls, and VIP offsites, serving as the technical expert from setup through live operations.

• Resolve executive technology issues directly, coordinating with technical partners only when specialized expertise is required.

• Maintain confidentiality of executive communications, meetings, and information.

• Streamline support by documenting processes, managing work in ServiceNow, and maintaining shared knowledge in Confluence while collaborating with global IT peers.

Qualifications

• 6–8+ years of IT support experience, with 3+ years in executive, white-glove, or VIP-level support.

• Bachelor's degree in Computer Science, Information Technology, or equivalent experience.

• You have proficiency in Windows 10/11 (Intune/SCCM), macOS (Jamf), iOS/Android, Office365, Zoom, Slack, and Google Workspace.

• you have experience with infrastructure fundamentals including networking, AV systems, servers, storage, and virtualization.

• You have proven troubleshooting skills across hardware, software, and enterprise systems.

• Build understanding by tailoring messages for executive leaders and team members with varying technical backgrounds.

• Ensure confidential information is managed with care, professionalism, and discretion.

• Maintains organization and flexibility while supporting executives in dynamic settings.

What We're Looking For

• Someone who builds trusted partnerships with executives, assistants, and IT teams to ensure complete support, owning issues from need to resolution.

• Someone who combines deep expertise with a service mindset that keeps leaders focused on their goals, while staying calm under pressure, adapting quickly to changing needs, and using sound judgment in sensitive situations.

• Someone who communicates consistently and works collaboratively to ensure EA's executives have dependable technology solutions.