Langkau ke kandungan

Maklumat Am

Lokasi: Austin, Texas, United States of America 
ID Peranan
212050
Jenis Pekerja
Regular Employee
Studio/Jabatan
Fan Growth
Pengaturan Kerja Fleksibel
Hybrid

Description & Requirements

Electronic Arts mencipta pengalaman hiburan tahap seterusnya yang memberi inspirasi kepada pemain dan peminat di seluruh dunia. Semua orang adalah sebahagian daripada kisah di sini. Sebahagian daripada komuniti yang terhubung merentasi dunia. Tempat di mana kreativiti berkembang maju, perspektif baharu di alu-alukan dan idea adalah penting. Satu pasukan di mana semua orang terlibat dalam permainan.

Senior Program Manager - Self-Service Fan Care 


In this role as Senior Program Manager, you will be part of EA's Customer Experience organization that strives to make EA known for taking care of players. You will report to the Senior Portfolio Manager for Self-Service Fan Care. As a Senior Program Manager, you will own and lead a strategic program of AI-driven, cross-functional projects in the Self-Service arm of Fan Care, ensuring delivery from planning through execution. Managing a program and projects you will partner with business owners to prioritize work, and track dependencies, risks, and progress. This role ensures clear communication with stakeholders, provides leadership visibility through reporting, and drives continuous process improvements. You will act as both a team leader and program steward — balancing execution discipline with adaptability in a fast-paced, global environment.

Responsibilities:

  • Own the program strategy, sequencing, and integrated delivery of AI-driven Self-Service Fan Care initiatives, translating product and business strategy into coordinated execution and measurable fan and business outcomes across teams and timelines.

  • Define program objectives and translate them into actionable outcomes with clear success metrics (e.g., adoption, efficiency, satisfaction).

  • Build and maintain program roadmaps, integrating cross-functional inputs and ensuring transparency at all levels.

  • Partner with product, engineering, design, operations, and business leaders to prioritize and sequence initiatives, driving trade-off decisions that maximize fan and business impact.

  • Track and manage program delivery costs and vendor dependencies

  • Develop close working relationships with a broad set of EA teams that will contribute to the program, including studios, to drive program delivery, adoption and program success.

  • Provide leadership visibility into program progress, risks, and opportunities — influencing decision-making at the collaborator, team and executive level.

  • Be responsible for roll-out readiness, communications and enablement

  • Lead retrospectives and continuous improvement efforts to scale learnings across initiatives.


Qualifications:

  • 5+ years of program management experience, ideally within global and cross-functional teams.

  • Success leading long term programs across a global organization.

  • Success identifying key program deliverables and achieving them.

  • Success in agile development and rapid experimentation to encourage speed, iterations and learnings that adapt to rapidly changing fan expectations and market conditions.

  • Fluency in business tools such as Google Suite, Jira, and Airtable.

  • Experience managing AI-related programs or projects is a plus.



Tentang Electronic Arts
Kami berbangga mempunyai portfolio permainan dan pengalaman yang luas, lokasi di seluruh dunia dan peluang merentasi EA. Kami menghargai kebolehsuaian, ketahanan, kreativiti dan sifat ingin tahu. Daripada kepimpinan yang menyerlahkan potensi anda, kepada mewujudkan ruang untuk pembelajaran dan membuat uji kaji, kami memperkasakan anda untuk melakukan kerja-kerja yang hebat dan mengejar peluang untuk pertumbuhan.

Kami mengambil pendekatan yang holistik dengan program manfaat kami, memberi tumpuan kepada fizikal, emosi, kewangan, kerjaya, dan kesejahteraan komuniti untuk menyokong kehidupan yang seimbang. Pakej kami disesuaikan untuk memenuhi keperluan setempat dan mungkin merangkumi perlindungan penjagaan kesihatan, sokongan kesejahteraan mental, simpanan persaraan, cuti bergaji, cuti keluarga, permainan percuma dan banyak lagi. Kami memupuk persekitaran di mana pasukan kami sentiasa boleh membawa pengalaman terbaik mereka.

Electronic Arts adalah majikan peluang yang sama rata. Semua keputusan pekerjaan dibuat tanpa mengambil kira kaum, warna kulit, asal negara, keturunan, jantina, identiti atau penzahiran jantina, orientasi seksual, umur, maklumat genetik, agama, kecacatan, keadaan perubatan, kehamilan, status perkahwinan, status keluarga, status veteran, atau mana-mana ciri lain yang dilindungi oleh undang-undang. Kami juga akan mempertimbangkan pemohon pekerjaan berkelayakan yang mempunyai rekod jenayah selaras dengan undang-undang yang berkenaan. EA juga menyediakan tempat tinggal di tempat kerja untuk individu yang berkelayakan dengan kecacatan seperti yang dikehendaki oleh undang-undang yang berkenaan.