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Description & Requirements
Responsibilities
* Build and scale a web application that helps teams identify recurring operational and product issues, inspect supporting evidence, and track work through resolution.
* Develop backend services and APIs for data processing, signal extraction, evidence retrieval, workflow tracking, and trend analysis.
* Build user-facing workflows for dashboards, drill-down views, ownership tracking, and administrative controls.
* Implement AI-enabled workflows such as classification, retrieval, summarization, and configurable analysis controls in a way that is reliable and understandable to end users.
* Integrate with enterprise platforms and internal systems to support connected workflows across tools and teams.
* Partner with product, support, and engineering stakeholders to shape requirements and deliver production-ready capabilities.
Qualifications
* 5+ years of professional software engineering experience.
* Strong experience building scalable backend services, APIs, and data-driven applications.
* Strong experience with modern frontend development using React, Angular, or a similar framework, along with solid UI/UX fundamentals.
* Experience with backend development using Python or C#.
* Experience building services using frameworks such as Django or ASP.NET Core.
* Experience working with databases such as Postgres, MySQL, or Redis.
* Experience with cloud platforms, preferably Azure.
* Experience with CI/CD, Docker, and Kubernetes in production environments.
* Experience building internal tools, workflow products, enterprise applications, or operational platforms.
* Experience integrating with enterprise systems such as Jira, ServiceNow, GitLab, or similar platforms.
* Experience working with AI-enabled product workflows such as LLM-driven extraction, classification, retrieval, summarization, or human-in-the-loop review.