Electronic Arts

The EA Digital Platform (EADP) group is the core powering the global EA ecosystem. We provide the foundation for all of EA’s incredible games and player experiences with high-level platforms like Cloud, Commerce, Data and AI, Gameplay Services, Identity and Social. By providing reusable capabilities that game teams can easily integrate into their work, we let them focus on making some of the best games in the world and creating meaningful relationships with our players. We’re behind the curtain, making it all work together. Come power the future of play with us. 

One of EA’s top priorities is to make it easy to use and scale live services operations. EADP is an important contributor to that strategy, and you will play a central part as the product lead for Arrival. Arrival is a proprietary content delivery tool that enables live services operators to manage and deploy game content safely. In its end state, the product will be a cohesive suite of services, pre-integrated with EADP products, for content delivery and player lifecycle management that is easy to use by creatives and works end-to-end, empowering live services teams across EA.

As Principal Product Manager for Arrival, you will report into a Director of Product Management, leading innovation and influencing EADP's product teams and EA's game development teams to develop a world-class live services toolkit. You will shape and implement platform capabilities that make it easier for game engineers to onboard and customize tooling within Arrival’s tooling framework. You will also define and deliver streamlined workflows for game producers to scale live operations.

Responsibilities:

• Define a compelling live services toolkit strategy to improve the developer experience on our Platform. To do this, you must understand diverse customer needs and internal product/service provider requirements and balance both from a live services platform owner’s perspective. 

• Represent the live services toolkit owner’s perspective to influence EADP’s product teams to make products easy to use by creating streamlined workflows across products, driving deprecation methodology, and other platform best practices. 

• Collaborate with engineering teams to shape the technical architecture and design decisions, ensuring the creation of scalable platform capabilities and fundamentals. 

• Set clear objectives and key results (OKRs) to align stakeholders across the organization, promoting unity towards shared goals. 

• Collaborate across teams, providing clarity and ensuring effective decision-making. 

• Use metrics and user feedback to guide ongoing innovation and refinement of live services toolkit offerings

Qualifications:

• Bachelor’s Degree AND 8+ years experience in product management/program management/ software development (of which at least 5+ years are required in product management). 

• At least 2+ years working with game developer or game producer-facing products in a product role. Demonstrated results driving innovation in game development technologies.

• Experience defining product and functional specifications to create customer value and impact while understanding the technical aspects. 

• Experience designing and implementing game mechanics and monetization strategies (e.g. core loops, battle passes) through direct experience in a game developer role or as a game producer/engineer

• Experience integrating AI technologies to enhance product functionality and innovation

• Demonstrated results delivering large-scale enterprise solutions/services, including roadmap development, product launches, and driving innovation. 

• Platform mindset, with an understanding of microservices architecture, REST and gRPC APIs, cloud technologies and developer platforms. 

• Experience leading geo-distributed teams, partners, and cross-team leadership teams.