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Allmän information

Platser: Orlando, Florida, United States of America 
Roll-ID
213728
Typ av arbetare
Temporary Employee
Studio/avdelning
CT - IT
Flexibelt arbetsarrangemang
On Site

Description & Requirements

Electronic Arts skapar underhållning på en högre nivå som inspirerar spelare och fans runt om i världen. Här är alla en del av berättelsen. En del av en community där vi kommunicerar och samarbetar med varandra över hela världen. En plats där kreativiteten frodas, nya perspektiv välkomnas och idéer är viktiga. Ett team där vi tillsammans får spelen att bli levande.

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story — part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.
 
 EA's Information Technology (EAIT) team connects the company's global workforce, ensuring seamless collaboration and operational efficiency. IT supports diverse enterprise needs — from game development to marketing and publishing — with innovative solutions that foster creativity and productivity. As a member of EAIT, you'll play a pivotal role in empowering EA's employees and ensuring the smooth operation of a global digital entertainment leader.
 
You'll report into the IT Manager, working with the Orlando Site IT team to support Tiburon Studios, supporting titles such as Madden NFL and College Football. You’ll also engage with the larger Global IT community to share and exchange technical knowledge.
 
You will be focused on client-based support solutions that enable the development of games and ensure a seamless, high-quality experience for all studio staff.

This is an on-site role based in our Orlando, Florida EA office.

Responsibilities

  • Provide hands-on technical support to end users, ensuring prompt and professional resolution of IT requests through the ticketing system, chat, email, or in-person interactions.
  • Support daily IT operations within Tiburon Studios, including setup and maintenance of desktop systems, peripherals, and accessories for both development and non-development staff.
  • Manage workstation imaging, configuration, and deployment for new hires, refreshes, and hardware replacements across Windows and macOS environments.
  • Perform hardware moves, desk setups, and user relocations in coordination with Facilities and Workplace Experience.
  • Assist with on-site studio event support, including technology setup for reviews, team meetings, and live presentations.
  • Maintain accurate asset management records, ensuring all equipment is properly tracked, tagged, and updated in inventory systems.
  • Troubleshoot workstation and peripheral issues, escalating complex problems when required to higher-level engineers or global IT teams.
  • Provide outstanding customer service and clear communication to employees at all levels, including studio leadership and executive users.
  • Contribute to continuous improvement by documenting procedures, identifying process gaps, and proposing operational enhancements.

Qualifications

  • 2–3 years of experience in IT support, desktop support, or a similar technical role in a professional environment.
  • Strong working knowledge of Windows and macOS operating systems, including installation, configuration, and troubleshooting.
  • Experience supporting hardware such as desktops, laptops, monitors, peripherals, and accessories.
  • Familiarity with console hardware (Gen5 systems including PlayStation 5 and Xbox Series) and related peripherals used in development and testing environments.
  • Familiarity with enterprise management tools such as Active Directory, SCCM, ServiceNow, or comparable systems.
  • Ability to diagnose and resolve hardware and software issues efficiently and accurately.
  • Experience with imaging, system deployment, and application installation processes.
  • Understanding of basic networking concepts including TCP/IP, DHCP, and DNS.
  • Strong documentation and organizational skills with attention to detail in asset tracking and inventory management.
  • Excellent communication and interpersonal skills with a focus on delivering quality customer service.
  • Comfortable working in a fast-paced studio environment and supporting multiple priorities.
  • Certifications such as CompTIA A+, Network+, or equivalent experience are preferred.
  • Must be able to work on-site in Orlando, Florida during standard business hours (8 AM – 6 PM) with occasional extended coverage as needed.


Om Electronic Arts
Vi är stolta över att ha en omfattande portfolio med spel och upplevelser, att vi finns på så många platser runt om i världen och att det finns så många olika möjligheter på EA. Vi värdesätter anpassningsförmåga, motståndskraft, kreativitet och nyfikenhet. Från ledarskap som tar fram din potential till att skapa utrymme för lärande och experimenterande ger vi dig möjlighet att göra ett bra jobb och växa med oss.

Vi tar ett helhetsgrepp med vårt förmånsprogram och fokuserar på fysiskt, emotionellt, ekonomiskt och karriärmässigt välmående för att stödja ett balanserat liv. Våra paket är skräddarsydda för att uppfylla lokala behov och kan inkludera hälsoförsäkring, stöd för psykiskt välbefinnande, pensionssparande, betald ledighet, familjeledighet, gratisspel med mera. Vi värnar om miljöer där våra team alltid kan göra sitt allra bästa.

Electronic Arts är en arbetsgivare med lika möjligheter. Alla anställningsbeslut görs utan hänsyn till ras, färg, ursprung, anor, kön, könsidentitet eller -uttryck, sexuell läggning, ålder, genetisk information, religion, funktionsvariationer, sjukdomstillstånd, graviditet, civilstånd, familjestatus, veteranstatus eller annan karakteristik som skyddas av lagen. Vi överväger även anställning av kvalificerade sökande i straffregistret, i enlighet med gällande lagar. EA gör också arbetsplatsen tillgänglig på det sätt som krävs för kvalificerade personer med funktionsvariationer, enligt gällande lagar.