Electronic Arts

Our EA Experiences group creates seamless, engaging experiences for communities built around world-renowned brands like Apex, Battlefield, and The Sims. We combine expertise in fandom-building, interactive storytelling, and fan care to position our franchises at the center of entertainment. Through culturally relevant content, coordinated journeys, and adjacent experiences, we connect fans worldwide and enrich how they experience EA.

As a Senior Program Manager on the Partner Success team you will plan programs well, align them, and deliver them on time and within scope. You will improve collaboration across researchers, technologists, and partners, removing roadblocks and keeping everyone focused on priorities. Your work accelerates delivery of high-quality customer experience improvements, maximizes resources, and drives measurable business and customer value. You will report to the Director of Partner Success.

Responsibilities

Program & Project Leadership

• You will manage integrated workback schedules, milestones, and dependencies for our large partner programs and high-impact programs

• You will coordinate across our UX, technology, operations, business teams, and external partners to ensure alignment and accountability

• You will track progress and risks; resolve blockers and escalate when needed

• You will drive program rhythms (kickoffs, status updates, checkpoints, retrospectives) 

Partner Management

• You will be a primary operational partner contact for assigned initiatives

• You will ensure partners understand timelines, expectations, and decision paths

• You will capture partner insights and feedback and integrate them into program execution and decisions.

• Foster trusted, collaborative relationships that support long-term success 

Program Operations & Enablement

• You will design and maintain program tracking systems (e.g., Airtable, dashboards, and documentation)

• You will improve workflows, tools, and reporting to increase efficiency and consistency

• You will provide leadership with visibility into status, outcomes, risks, and ROI

• You will establish lightweight frameworks and best practices that ensure tactical teams manage their smaller projects

Scaling & Governance

• You will help define when Partner Success leads vs support initiatives

• You will influence and guide project management practices across partner-driven work

• You will ensure consistency in documentation, communication, and operating norms

• You will support planning, prioritization, and dependency management across programs

If this role is for you, you are…

• Enablement-minded and people-first — you care about culture and making it easier for teams and partners to do great work

• Curious and collaborative — you seek context, ask good questions, and work with teams to understand how things connect

• A clear, trusted communicator — you communicate confidently with everyone from senior leaders to delivery teams

• Comfortable managing multiple initiatives at once — you can prioritize across parallel workstreams, maintain momentum, and adapt as needs change

• Proactive, organized, and systems-oriented — you take ownership, bring structure to complexity, and improve how work gets done

Required Qualifications

• Strong communication skills across written, visual, and verbal formats

• You have lead complex, cross-functional programs

• You have experience managing external partners and stakeholder relationships

• You can collaborate and partner with teams across our organization

Core Skills and Experience