Apex Community Engagement Manager - 208632 - Electronic Arts

General Information

Locations: Offsite - Japan, Japan

Role ID

208632

Worker Type

Regular Employee

Studio/Department

Commercial

Flexible Work Arrangement

Off Site

Description & Requirements

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

[Apex Community Engagement Manager]

As the Japan Apex Legends Community Engagement Manager you wake up everyday thinking about the Apex Legends player experience in Asia. You will report to the Shooter Franchise Director, Asia Publishing and engage directly with our passionate and diverse Apex Legends community. Working for one of the largest game companies in the world on one of the largest battle royales in the world you have the opportunity to directly contribute to the experience players have with Apex Legends in Japan and be a voice for our players directly to the game developer, Respawn As the main liaison between Respawn studios and our players you will ensure players are heard, have a safe space for discussions about the game and are able to connect with fellow players around the game.

Responsibilities:

Community Engagement:

Be visible and engage directly with the Apex Legends community in Japan across multiple channels ensuring every experience reflects EA's brand and mission.
Produce & communicate development content updates including hot fixes, bugs, exploits, bans, content roadmaps, new modes, etc.
Ensure our Apex Legends community in Japan is a safe place for players to participate in a digital environment.

Studio Collaboration & Feedback:

Be a trusted partner of Respawn studio serving as the key liaison between studio & players for Japan. Work closely and collaboratively with the studio community leadership and APAC communications and marketing leadership to align local strategies and executions.
Provide quantitative and qualitative feedback into Respawn studio on Apex Legends in Japan through consumer insight reporting tools, reviews, feedback, and other sources which create meaningful change around the games experience and sentiment.
Monitor emerging issues and trends to ensure they are appropriately flagged and communicated to Respawn studio

Skills/Attributes:

Familiarity with the Apex Legends game, player motivations and needs.
Experience building data-informed community insights.
Business to native level fluency in English and Japanese is vital along with strong writing skills
High-quality writing skills with global audiences in mind.
Experience managing interactions with consumers and conflict management.
Organizational, and task/project management abilities.
Familiar with collaborating in a global environment.
Experience with social listening tools.

Qualifications:

Bachelor’s degree in communications or related field, or equivalent work experience.
Minimum of 5 years of experience in Player Engagement, Community Management, Social Media Management, or other related fields.
Minimum of 2 years of experience with direct interactions with a player community.

About Electronic Arts

We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support a balanced life with paid time off and new parent leave, plus free games and so much more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.