IT Service Specialist - 211776 - Electronic Arts

General Information

Locations: Vancouver, British Columbia, Canada

Location: Vancouver
Country: Canada

Role ID

211776

Worker Type

Temporary Employee

Studio/Department

CT - IT

Work Model

On Site

Description & Requirements

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

Central Technology is a dynamic community of experts, innovators, and change-makers united by a single, shared vision: To improve interactive entertainment and inspire creativity through transformative technology.

EA's Information Technology (EAIT) team connects our global workforce, ensuring seamless collaboration and operational efficiency. IT supports diverse enterprise needs from game development to marketing and publishing with solutions that foster creativity and productivity. As a member of EAIT, you'll help empower EA's employees and ensuring the smooth operation of a global digital entertainment leader.

As an IT Service Specialist, you will perform administrative and desktop support work within our EA Vancouver desktop team.

Your role will require an independent mentality and will require proactive collaboration with L2 and L3 desktop techs. Position to participate in IT communities focused on knowledge sharing. Due to the nature of the support role, the work is 100% on-site.

You will report to the IT Asset Manager.

Responsibilities:

Help manage hardware resources of our enterprise organization.
Manage large datasets related to IT asset management.
Detailed tracking and coordination of hardware movements.
Providing regular status reports to IT Asset Manager.
Your role will be 100% onsite in our studio in Burnaby.

Qualifications:

1 or more years of experience in asset management, procurement and IT hardware.
Excel (can maintain complex spreadsheets) knowledge and skillset, ability to create reports, manage and manipulate data sets, create modular and scalable organizational/administrative documents.
Experience with Power BI considered a bonus.
Familiarity with SQL or database management considered a bonus.
Experience with PC client workstation hardware, operating systems, development game consoles, printers, mobile devices, applications, networking.
Administrative, planning, and workload-management skill will be necessary for daily operations.
Willingness to grow and improve their customer delivery skills, and broaden their skill base.
Experience in hardware and software troubleshooting would be a welcome bonus!

COMPENSATION AND BENEFITS

The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs).

PAY RANGES

* British Columbia (depending on location e.g. Vancouver vs. Victoria) *$66,100 - $90,400 CAD

In British Columbia, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, and extended health/dental/vision coverage and basic life insurance.

About Electronic Arts

We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.