Our EA Experiences group (XO) is dedicated to ensuring great experiences for our growing communities around our world-renowned brands, including fan-favorites like Apex, Battlefield, EA SPORTS FC, Madden NFL, and The Sims, just to name a few. We’re a multi-functional group, with world-class expertise in building fandoms, driving interactive storytelling, and positioning our franchises at the center of the broader entertainment ecosystem. We inspire, connect, and engage fans through culturally relevant content, intentionally architected journeys across channels, and meaningful fan care.

To empower more players and fans in new and amazing ways, we need more innovators to join our world-class team. The future of entertainment is interactive, and you can help lead that future by growing and enriching how hundreds of millions of people find joy and belonging, forge friendships, and celebrate their lived experiences through the work we do every day, together.

The Opportunity

The XO AI team is moving fast, building, partnering, and driving adoption of AI across XO. Speed at this scale only works when the operational foundation underneath it is solid: clean finances, sharp processes, smooth logistics, and reliable access to the tools the team depends on. 

As Operations and Process Lead, you are the person who makes the team run. When something needs to get done, tracked, paid, scheduled, or sorted, it comes to you, and it gets handled.

This role reports to the Director of AI Change and Adoption and works closely with every member of the XO AI team.

Responsibilities

• Own the financial operations of the XO AI team end-to-end, managing purchase orders, vendor billing, invoice tracking, and budget hygiene, partnering with Finance to keep the team’s spend accurate, on time, and audit-ready.

• Design, document, and continuously improve the team’s internal processes, turning ad-hoc ways of working into repeatable systems as the team scales.

• Manage the team’s external application licenses and access, tracking what we have, who has it, what it costs, and when it renews, and serve as the operational owner for procurement and renewal cycles.

• Run the operating rhythm of the team: leadership meetings, team meetings, offsites, and reviews, owning agendas, logistics, follow-ups, and the small details that make these forums actually useful.

• Act as the operational front door for the XO AI team, fielding requests, unblocking logistics, and making sure the right things land with the right people.

• Partner with the Director of AI Change and Adoption and the Senior Technical Program Manager on team planning, headcount tracking, onboarding logistics, vendor and contractor management, so the team operates with clarity and consistency.

• Identify operational friction before it becomes a problem and propose practical solutions, bringing structure without bureaucracy.

Required qualifications

• 5+ years of operations, business operations, or chief-of-staff-style experience supporting a leader or team in a fast-moving organization.

• Demonstrated ownership of financial operations, POs, invoicing, vendor management, budget tracking, and comfort partnering with Finance counterparts.

• Track record of building and improving team processes that people actually use, not just documenting them.

• Strong organizational and project management instincts, many threads moving at once, none dropped.

• Experience managing software licenses, tooling access, and vendor relationships at a team or department level.

• Excellent written communication and an eye for clear, useful documentation.

• High judgement on what matters and what doesn’t, knowing when to escalate, when to absorb, and when to push back.

• Bachelor’s degree in a relevant field or equivalent practical experience.