Electronic Arts

Senior Software Engineering Manager for Gameplay Services

We Are EA

And we make games - How cool is that? In fact, we entertain millions of people across the globe with the most amazing and immersive interactive software in the industry. But making games is challenging. That's why we employ the most creative and passionate people in the industry.

The Challenge Ahead:

Our platform powers online features for EA’s game titles serving millions of users each day. We live, breathe, and dream about how we can make every player’s multiplayer experience memorable. We develop services and SDKs in collaboration with EA’s game studios for matchmaking, stats and leaderboards, achievements, game replays, VOIP, and game networking. We try to capture the most memorable portions of your experience, such as statistics to compare yourself to other players, achievements you earned during play, and even replays of your own games to share. We build scalable, distributed back-end services that bring functionality to our millions of customers and work on creative improvements to keep our systems at top-notch performance! 

What does a Senior Engineering Manager do? 

As a Senior Engineering Manager your primary responsibility will be to lead a team of engineers in strategic planning, building, testing, and operating several of our services. Most of your time will be spent working with the team delivering new features and services that promote new and better experiences for our players while optimizing performance, reliability, and scalability of those services. 

You will report to a Senior Engineering Manager, and as a people manager, you will help shape people’s careers and mentor the team in growing and reaching their full potential. Engineering leads at EA are expected to live by EA’s values: Be Human First, Play as One, Aim and Inspire, Listen and Improve.

Strategy and Planning:

• Create technical requirements for new services and new features
• Work with engineers, program, and product managers to balance making forward-looking technical investments, delivering new features for customers, and driving down technical debt
• Provide input for high-level planning (resource planning, effort estimate, impact/priority/risk/dependency assessment etc.)
• Work with customers and business leaders to understand their needs and use cases for our services
• Review designs, demos and documentation to ensure team’s deliverables meets requirements
• Promote improvements (process, tooling, etc.) to increase engineering productivity and product quality.

Team Management:

• Participating in sprint execution. Assist team with estimation, risk and dependency management, overcoming technical challenges and removing roadblocks to ensure delivery
• Provide feedback and coaching to help your team improve and support career development and learning
• Recognize team members and align rewards with performance
• Hands-on development – you can lead by example
• Interview and hire engineers according to resource planning

Qualifications:

• Coaching and mediation skills
• Experience in managing and project planning for a 4+ team.
• Technical leadership and mentoring experience
• Experience with all phases of the product development lifecycle, including requirement definition, development, test, and product release
• 7+ years of programming experience. Over all experience around 12-14 Years in Software Engineering, with 2+ years of experience in engineering manager role
• Experience with stress testing plus performance tuning, and optimization
• Excellent debugging and optimization skills working in a distribute,d multi-threaded environment
• Experience assessing, troubleshooting and mitigating issues in live environments
• Knowledge of high-traffic services and highly scalable systems

Bonus qualifications:

• Experience with cloud computing technologies such as Envoy, Istio, Kubernetes including auto scaling and elastic load balancing
• Knowledge of gRPC and protobuf
• Knowledge of scalable data storage and processing technologies such as Cassandra, Apache Spark and AWS S3
• Knowledge of relational or NoSQL database
• Experience working within the games industries