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General Information

Locations: Guildford, Surrey, United Kingdom 
  • Location: Guildford
  • Country: United Kingdom


Role ID
211176
Worker Type
Regular Employee
Studio/Department
CT - Operations
Work Model
Hybrid

Description & Requirements

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

As the Global Commercial Organization, we are responsible for driving the global commercial success of EA around the world by focusing on:

  • Commercial Partnerships: We are the global commercial organization that manages all of our commercial partnerships, including physical, digital, platform, and brand.

  • Commercial focus on our markets: We are accountable for ensuring we deeply understand our markets. This includes all aspects from the front lines of the local player experience, to the activities of our competition and business models. Through a commercial lens, it is our responsibility to find the right opportunities for EA in-market globally and then lead the execution.

  • Commercial Strategy: We collaborate with our Brand and Studio partners to bring market expertise and a commercial approach to our Franchises, maximizing player acquisition and financial results.

  • Planning: We develop plans that are commercially responsible for bringing together all lines of revenue across the business and ensure they’re sufficiently agile to adapt to market changes.

  • Commercial operators: We’re commercially and operationally responsible for delivering our games and millions of assets to a wide range of partners throughout the world.


The Digital Business Operations Manager will report to the Associate Manager, Channel Delivery. You will support EA's Digital at Retail channel, ensuring operational excellence across first-party partners including Microsoft, Nintendo, and the EA App.

This is a hybrid remote/in-office role based in our Guildford, UK office.

Responsibilities:

  • You will be an operational contact for first-party partners (Microsoft, Nintendo, PC) on assigned franchises, ensuring a smooth setup and delivery.

  • Manage end-to-end operational workflows, including metadata, item creation, setup.

  • Partner with Commercial to translate executional plans into operational deliverables that meet partner expectations.

  • Build relationships with our teams (content, legal, product operations, and Global Ops functions) to agree on deliverables.

  • Maintain partner calendars, trackers, and schedules to provide visibility of upcoming launches.

  • Monitor risks to launch readiness, escalating and coordinating resolutions.

  • Represent Digital at Retail in release and partner readiness meetings.

  • Support process improvements to increase efficiency and consistency of Digital at Retail execution.

Qualifications:

  • 2+ years of experience in digital operations, partner management, or commercial operations.

  • Exposure to first-party console platforms (Microsoft, Nintendo) and PC storefronts.

  • Experience coordinating projects with multiple partners.

  • You will have experience working with and communicating to multiple partners

  • Familiarity with digital distribution platforms and operational requirements.

  • You will have experience using Microsoft Office Suite, Airtable, and different other project management tools.

#Li-Hybrid



About Electronic Arts
We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.
LinkedInID
1449