Electronic Arts

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

Most companies call it HR. But at Electronic Arts, we made the deliberate decision to brand our organization People Experience (PE). PE is not just a play on words: it's a team of cultural stewards who carefully create programs and talent strategies that directly impact our teams' experience. For the better. We enable our People to achieve the most meaningful work of their careers. We're responsible for recruiting the best and most diverse talent on the planet. But it doesn't stop there. We also support their growth through learning programs, internal mobility, affinity group participation, and leadership development. We listen to our employees and dive into analytics to anchor our recommendations and decisions to keep engagement high. Last but not least, we're responsible for a total rewards strategy that incentivizes equitably, provides outstanding benefits, and ensures a safe and inspiring workplace for our teams.

As our incoming Senior Director, you will lead the transformation of People Experience technology strategy, product execution, and digital enablement across the People Experience (PE) function. Reporting to the VP of Total Rewards you will be an important member of the extended PE leadership team, working with IT, PE Business and Practice Partners, Global Talent, Compensation, and People Experience Operations to deliver modern digital services. You will lead a small team of PE technology product leaders and translate EA's PE service delivery model into intuitive, scalable solutions that support employees, people leaders, and PE team members around the global enterprise.

This is a hybrid role, and you'll work in office 3 days a week

Responsibilities:

Implement a product-led, experience-first People Experience technology strategy that aligns with PE goals.

Develop a multi-year People Experience technology roadmap that spans the PE portfolio and is integrated across functions including talent, performance, rewards, workforce planning, and employee experience.

Define People Experience Technology strategy focused on implementing advanced technology concepts resulting in automation, simplification and improved user experience for employees, people leaders, and the People Experience team.

Build and evolve the systems landscape including, Core HR, Goals, Performance, Learning, Workforce Compensation, and Recruiting using Workday or similar systems.

Ensure systems provide capabilities to meet all governance requirements in several regions across the globe.

Design an integrated technology strategy to ensure:

Employees to access services independently through personalized, smooth digital experiences.

People leaders to simplify their experience across platforms to take action and make data-informed decisions across talent, performance, and team management.

PE team members to manage workflows, annual program management, data analysis, workforce planning, talent management, and compliance tasks with technology that enables efficiency.

Seamless embed employee experience design across systems and workflows, applying feedback and analytics against improvements.

Partnership & Operating Model Leadership

Be a strategic technology partner to HR Operations and People Services, working to modernize case management, knowledge delivery, process automation, and service resiliency.

Collaborate with IT, enterprise architects, data teams, analytics, and external vendors to ensure cohesive delivery across the People Experience tech stack.

Co-lead vendor evaluations, platform integrations, and contract management in partnership with procurement and legal.

Evolve the HRIT operating model to embrace product thinking, Agile delivery, and a culture of continuous improvement.

Define and govern product ownership, team roles, and accountability across HR, IT, and external contributors.

Improve process in backlog prioritization, release planning, and delivery operations.

Define, communicate and partner improve related to technology strategy implementation across the global organization. Guiding important partners across PE in preparation for change in ways of working.

Investment Planning & Innovation & AI Enablement

Develop business cases and secure investment for prioritized technology projects, quantifying impact across cost, productivity, experience, and scalability.

Stay ahead of industry trends and translate them into relevant opportunities.

Champion AI and machine learning applications that support personalization, process automation, and proactive insights.

Implement skills aggregation and integrated tools that create talent visibility, career development, and workforce knowledge.

Ensure data integration and orchestration across HR platforms to support thoughtful, context-aware experiences.

Team Leadership

Grow a team of HR technology product leaders, promoting a culture of collaboration, clarity, and influence.

Mentor senior talent and contribute to leadership development within the broader PE and Total Rewards organizations.

Qualifications:

12+ years of progressive experience in People Experience technology, digital product leadership, or enterprise transformation roles.

Expertise partnering with several specialty teams in multiple disciplines to provide impactful technology solutions.

Experience aligning service delivery models with platform capabilities across global workforces. Expertise in cloud-based HCM suites (e.g., Workday, SAP, Oracle), EXTech, and point solutions.

Hands-on familiarity with AI/ML, skills intelligence frameworks, and EX orchestration tools to enhance workforce insights and automation.

Capability in developing investment cases and driving execution in a matrixed environment.