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Información general

Ubicaciones: Redwood City, California, United States of America 
  • Lugar: Redwood City
  • Estado:
  • País: United States of America


ID del rol
211463
Tipo de trabajador
Temporary Employee
Estudio/Departamento
CT - IT
Acuerdo de trabajo flexible
On Site

Descripción y requisitos

Electronic Arts crea experiencias de entretenimiento increíbles que inspiran a personas jugadoras y fans de todo el mundo. Aquí, todo el mundo es parte de la historia. Parte de una comunidad que conecta a gente de todo el mundo. Un lugar en el que la creatividad prospera, se invita a nuevas perspectivas y las ideas importan. Un equipo en el que todo el mundo hace posible el juego.

Location: Redwood Shores

Job Title: Sr IT Service Specialist

Reports to: Desktop Support Manager

Hours: Monday – Friday 8:00AM to 5:00PM

TFT: 18 Months

 

 

Role Overview

 

A TFT, site-specific position, reporting to the Desktop Support Manager, focused on client-based solutions enabling the development of games. Support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance.  Troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required. Identify areas for automation within EAIT and focus on design, development, and evaluation of automation. This position is to participate in IT communities focused on future standards and knowledge sharing. On-call after-hours support required on a rotational basis. Due to the nature of the support role, the work is 100% on-site.

 

Responsibilities

  • Provide timely and effective technical support to end users, ensuring clear communication and resolution of issues via IT ticketing system, calls, email, internal messaging or in-person interactions.
    • Collaborate with the Desktop support team that is responsible for: Imaging and new machine setups for both PC and Mac, refreshes, hardware replacements and upgrades, software licensing, and onsite support for studio staff with walk-up help requests.
    • Develop relationships with the business and other departments at all levels to have a greater understanding of individual and team needs, as well as development pipelines and important milestone dates.
    • Develop and apply audio-visual subject matter expertise in the functionality and operational performance of meeting rooms. Provide rapid response of support requests relating to meeting room technologies, showing calm focus in high-pressure support situations.
    • Collaborate with global IT peers and management to ensure consistent support is provided across regions and sites. 
    • Working to ensure the fleet of hardware at your site follows hardware asset management best practices, and equipment is effectively evergreened on appropriate timelines to reduce business downtime and empower staff productivity.
    • Be able to provide effective support to executives and on-site events.

 

Required Qualifications

 

  • Bachelor’s degree or professional training/certifications related to areas of responsibilities or equivalent work experience.
  • You have 3 or more years of experience in all aspects of desktop support.
  • Experience with: Deploying, updating, optimizing, and troubleshooting Windows and Mac-based workstations and laptops in a corporate environment leveraging SCCM, Azure/Intune, JAMF Pro (Casper), Tanium and other system management tools.
  • Understanding of basic network protocols including TCP/IP, UDP, DNS, SMTP, SNMP, HTTP, HTTPS, as well as network hardware.
  • Experience with applications/tools including, but not limited to: Office Suites, Slack. Zoom, OKTA, Data Encryption (BitLocker / FileVault), Adobe Creative Cloud, Microsoft XDK, Sony XDK/PRODG, JIRA.
  • Understanding of development and consumer game consoles.
  • Familiarity and experience with scripting languages: PowerShell, Bash, Python, JavaScript, etc...
  • Familiarity with standard helpdesk ticketing tools / ITIL practices (ServiceNow).
  • Ability to coordinate and communicate at all levels within the organization.
  • Tech Savvy – Ability and passion for learning new technology and tools.
  • Passion for Customer Support – A drive to help end-users get what they need to do their jobs the best they can. A sense of satisfaction from assisting end-users in getting what they need on time.
  • Prioritization Skills – The ability to analyze support requests and prioritize them based on impact.
  • Discipline – The discipline to actively manage help desk tickets and internal IT tasks without getting distracted by email, chat, or other ad-hoc communication.
  • Self-starter, self-motivated, able to work under minimal supervision.
  • Experience with Project Management tools/methodologies.
  • Able to lift 50 lbs.


Acerca de Electronic Arts
Nos llena de orgullo tener una extensa cartera de juegos y experiencias, ubicaciones por todo el mundo y oportunidades en EA. Valoramos la adaptabilidad, la resiliencia, la creatividad y la curiosidad. Desde un liderazgo que saca tu potencial hasta la creación de un espacio para aprender y experimentar, te animamos a hacer un trabajo fantástico y buscar oportunidades de crecimiento.

Adoptamos un enfoque integral con nuestros programas de beneficios, centrándonos en el bienestar físico, emocional, financiero, profesional y de la comunidad para apoyar una vida equilibrada. Nuestros paquetes están personalizados para satisfacer las necesidades locales y pueden incluir seguro médico, apoyo para el bienestar mental, plan de pensiones, días libre pagados, permisos familiares, juegos gratuitos y mucho más. Fomentamos entornos en los que nuestros equipos siempre pueden dar lo mejor de sí mismos en lo que hacen.

Electronic Arts ofrece igualdad de oportunidades. Todas las decisiones laborales se toman sin tener en cuenta la raza, el color de piel, el país de origen, la ascendencia, el sexo, el género, la identidad de género o su expresión, la orientación sexual, la edad, la información genética, la religión, la discapacidad, las enfermedades, los embarazos, el estado civil, la situación familiar, la situación militar o cualquier otra característica que quede bajo el amparo de la ley. También tenemos en cuenta solicitudes cualificadas con antecedentes penales, de conformidad con la ley vigente. Además, EA adapta el espacio de trabajo para gente cualificada con discapacidades según lo que exige la ley.