Electronic Arts

Cliffhanger Games is a newly formed Seattle Studio focusing on blockbuster action-adventure games and pioneering next-generation emergent storytelling beginning with Marvel’s Black Panther. Join us to pursue your passion to build unique groundbreaking, and inclusive games that empower players to create incredible stories of heroic adventure. Become a foundational part of an ambitious, respectful and diverse team as we are looking for a Studio Operations Director to join our team.

As the Studio Operations Director, you will report to the Studio GM, and lead the Studio Operations team. This is a vital leadership role focused on predictability, resourcing, risk management, cost monitoring, operational optimization, and collaboration.  As a part of the studio leadership team, you’ll leverage your highly developed relationship building acumen and operational skills to establish credibility amongst studio members and EA partners.

Responsibilities:

• Collaborates with studio leaders to support the studio vision, mission, and strategy, contributing to fostering overall studio culture & health with a focus on improving the operational aspects of game development, reporting, risk management, capacity planning, resource management and budget.
• Oversees studio budget and opex.  Recommends improvements in operational efficiency within the studio to meet financial targets.  Partners with Finance to maintain a healthy P&L.
• Oversees key projects that have a direct impact on game quality, predictability, efficiency and team commitment.
• Supports the game teams with their needs, deadlines, important deliverables and risk management.
• Engages in scenario planning to evaluate risk and opportunities, identify outcome and impact, and manage for both positive and negative possibilities.
• Drives Objective and Key Results [OKRs] process for the studio
• Produce reports based on recommendations and monitoring indicators.
• Effectively communicates complex information to diverse audiences.
• Oversees the Operations discipline, hiring, mentoring and inspiring teams through personal example and enthusiasm. Promoting the professional development of your direct team members.
• Collaborates with our key partners on alignment and achievement of objectives (Finance, Human Resources, Recruiting, Quality Assurance, User Research, Analytics...).

Qualifications: 

• 10+ years' experience in game development leadership and operations.
• Collaborative, empathetic self-starter who encourages and promotes diversity and inclusion.
• Strategic thinker with an exceptional ability to manage risk, conflict, and constantly changing priorities.
• Excels at communication, reporting and data analysis.
• Expertise presenting high-impact plans and recommendations to executives.
• Demonstratable analytical and problem-solving skills; ability to decipher complex multivariate problems