IT Service Specialist II - 211461 - Electronic Arts

Informations générales

Sites : Orlando, Florida, United States of America

Lieu: Orlando
État:
Pays: United States of America

ID du rôle

211461

Type de candidat

Temporary Employee

Studio/service

CT - IT

Organisation de travail flexible

On Site

Descriptions et critères

Electronic Arts crée des expériences de divertissement exceptionnelles qui inspirent les joueurs et les fans du monde entier. Ici, tout le monde fait partie de l’histoire. D'une grande communauté internationale. C'est un lieu où la créativité s’épanouit, où les nouvelles perspectives sont bienvenues et où les idées comptent. Une équipe dans laquelle chacun fait évoluer le jeu.

IT Service Specialist II (TFT) – Orlando

Electronic Arts creates next-level entertainment experiences that inspire
players and fans around the world. Here, everyone is part of the story —
part of a community that connects across the globe. A place where creativity
thrives, new perspectives are invited, and ideas matter. A team where
everyone makes play happen.

EA's Information Technology (EAIT) team connects the company's global
workforce, ensuring seamless collaboration and operational efficiency. IT
supports diverse enterprise needs — from game development to marketing
and publishing — with innovative solutions that foster creativity and
productivity. As a member of EAIT, you'll play a pivotal role in empowering
employees and ensuring the smooth operation of a global digital
entertainment leader.

You'll report into the IT Manager, working with the Orlando Site IT team to
support Tiburon Studios, supporting titles such as Madden NFL and College
Football. You’ll also engage with the larger Global IT community to share
and exchange technical knowledge.

You will be focused on client-based support solutions that enable the
development of games and ensure a seamless, high-quality experience for all
studio staff.
This is an on-site role based in our Orlando, Florida EA office.

Responsibilities
·Provide hands-on technical support to end users, ensuring prompt and
professional resolution of IT requests through the ticketing system, chat,
email, or in-person interactions.
·Support daily IT operations within Tiburon Studios, including setup and
maintenance of desktop systems, peripherals, and accessories for both
development and non-development staff.
·Manage workstation imaging, configuration, and deployment for new
hires, refreshes, and hardware replacements across Windows and macOS
environments.
·Perform hardware moves, desk setups, and user relocations in
coordination with Facilities and Workplace Experience.
·Assist with on-site studio event support, including technology setup for
reviews, team meetings, and live presentations.

·Maintain accurate asset management records, ensuring all equipment is
properly tracked, tagged, and updated in inventory systems.
·Troubleshoot workstation and peripheral issues, escalating complex
problems when required to higher-level engineers or global IT teams.
·Provide outstanding customer service and clear communication to
employees at all levels, including studio leadership and executive users.
·Contribute to continuous improvement by documenting procedures,
identifying process gaps, and proposing operational enhancements.
Qualifications
·2–3 years of experience in IT support, desktop support, or a similar
technical role in a professional environment.
·Strong working knowledge of Windows and macOS operating systems,
including installation, configuration, and troubleshooting.
·Experience supporting hardware such as desktops, laptops, monitors,
peripherals, and accessories.
·Familiarity with console hardware (Gen5 systems including PlayStation 5
and Xbox Series) and related peripherals used in development and
testing environments.
·Familiarity with enterprise management tools such as Active Directory,
SCCM, ServiceNow, or comparable systems.
·Ability to diagnose and resolve hardware and software issues efficiently
and accurately.
·Experience with imaging, system deployment, and application installation
processes.
·Understanding of basic networking concepts including TCP/IP, DHCP,
and DNS.
·Strong documentation and organizational skills with attention to detail in
asset tracking and inventory management.
·Excellent communication and interpersonal skills with a focus on
delivering quality customer service.
·Comfortable working in a fast-paced studio environment and supporting
multiple priorities.
·Certifications such as CompTIA A+, Network+, or equivalent experience
are preferred.
·Must be able to work on-site in Orlando, Florida during standard
business hours (8 AM – 6 PM) with occasional extended coverage as needed

À propos d'Electronic Arts

Nous sommes fiers de notre vaste catalogue de jeux et d’expériences, de nos sites à travers le monde et des multiples opportunités à saisir au sein d’EA. Nous valorisons l’adaptabilité, la résilience, la créativité et la curiosité. D'un management qui laisse s'exprimer tout votre potentiel à la création d’espaces dédiés à l’apprentissage et à l’expérimentation, nous vous offrons les conditions qui vous permettront de faire un travail fantastique et de profiter d'opportunités de progression.

Nous adoptons une approche holistique pour nos programmes d'avantages sociaux, en mettant l'accent sur le bien-être physique, émotionnel, financier, professionnel et communautaire qui favorise une vie équilibrée. Ces programmes sont conçus de façon à répondre aux besoins locaux et peuvent inclure une couverture médicale, un soutien au bien-être mental, de l'épargne pour votre retraite, des congés payés, des congés parentaux, des jeux gratuits et bien plus encore. Nous encourageons le développement d'environnements dans lesquels nos équipes peuvent donner le meilleur d’elles-mêmes.

Electronic Arts offre des opportunités d'emploi équitables. Toutes les décisions de recrutement sont prises sans prise en compte de la race, la couleur de peau, la nationalité, l’ascendance, le sexe, le genre, l'identité ou l'expression de genre, l’orientation sexuelle, l’âge, les informations génétiques, la religion, la situation de handicap, l'état de santé, la grossesse, le statut marital ou familial, le statut militaire ou toute autre caractéristique protégée par la loi. Nous étudierons également, conformément à la loi, les candidatures de personnes ayant un casier judiciaire. EA adapte ses lieux de travail pour les personnes en situation de handicap, conformément à la loi en vigueur.