EA's Fan Care organization exists to help our fans get the most fun from their games. From onboarding new players to getting them back in the game when they have issues, we support fans across their EA experiences and keep them safe online. We value people who bring new ideas and perspectives to make Fan Care a great place to be. We celebrate inclusion. It's just as important for us to create great experiences for our people as for our players. 

We are looking for a Portfolio Manager to join the Self-Service Fan Care team. So how does the Portfolio Manager help make great experiences for fans? 

What you’ll do

1. Lead Portfolio Operations

• Drive the rhythm of the business by aligning portfolio activities with company OKRs and improving fan experiences.

• Set and maintain standards for clear and consistent project documentation, from business cases to performance reports.

• Develop engaging portfolio communications and progress updates for stakeholders.

• Build and maintain portfolio roadmaps to ensure visibility and alignment across Fan Care teams.

• Manage project intake, backlog, and portfolio steering sessions with leadership.

• Define and track portfolio KPIs, communicating insights and progress clearly.

• Build trusted relationships across teams and advocate for portfolio needs and priorities.

• Lead portfolio-wide change management to support smooth adoption of new tools or processes.

2. Drive Planning and Delivery

• Translate strategic goals into actionable delivery plans across the Self-Service portfolio.

• Collaborate with leaders across EA to connect long-term strategy with near-term execution.

• Identify and prioritize initiatives that elevate fan experiences and operational excellence.

• Align resources to ensure high-impact work gets done efficiently.

• Anticipate and manage cross-portfolio dependencies, risks, and trade-offs.

• Track outcomes against business cases and OKRs to ensure measurable value.

• Facilitate quarterly and annual planning to keep the portfolio data-informed and agile.

3. Manage Large-Scale Projects

• Lead cross-functional projects from initiation to delivery, ensuring clarity of scope, ownership, and timelines.

• Make informed, timely decisions that shape project outcomes.

• Proactively monitor progress, manage risks, and communicate updates to stakeholders.

• Ensure consistent documentation, communication, and historical record-keeping.

• Drive issue resolution and facilitate retrospectives to capture lessons learned and improve future execution.

What you’ll bring to the role

• Deep understanding of project lifecycles, management standards, and backlog management.

• Proven ability to lead large, interconnected programs with measurable impact.

• Strong data analysis skills to distill insights into actionable recommendations.

• Confident leadership and presentation skills with cross-functional and executive teams.

• Skilled in risk management, issue resolution, and continuous process improvement.

• Organized, proactive, and calm under pressure in a fast-paced environment.

• Adaptable and solution-focused with a passion for improvement.

Experience & Tools

• 10+ years of project management experience, ideally within global and cross-functional teams.

• Familiarity with Project Management processes and best practices.

• Fluency in business tools such as Google Suite, Jira, and Airtable.

• PMP certification preferred (not required).

• Jersey City, NJ
  • $124,100 - $171,800 USD

• New York (depending on location e.g. Manhattan vs. Buffalo)
  • $118,700 - $171,800 USD

In the US, we offer a package of benefits including paid time off (3 weeks per year to start), 80 hours per year of sick time, 16 paid company holidays per year, 10 weeks paid time off to bond with baby, medical/dental/vision insurance, life insurance, disability insurance, and 401(k) to regular full-time employees. Certain roles may also be eligible for bonus and equity.