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General Information

Locations: Redwood City, California, United States of America 
Role ID
212420
Worker Type
Regular Employee
Studio/Department
CT - IT
Flexible Work Arrangement
On Site

Description & Requirements

Electronic Arts crée des expériences de divertissement exceptionnelles qui inspirent les joueurs et les fans du monde entier. Ici, tout le monde fait partie de l’histoire. D'une grande communauté internationale. C'est un lieu où la créativité s’épanouit, où les nouvelles perspectives sont bienvenues et où les idées comptent. Une équipe dans laquelle chacun fait évoluer le jeu.

Location: Redwood Shores, CA (Onsite)

Reports to: Global Executive IT Support Manager

Electronic Arts Information Technology (EA IT) keeps our employees and business operations connected globally. As a digital entertainment company, EA's enterprise technology needs are diverse and span across game development, workforce collaboration, marketing, publishing, player experience, security, and corporate activities. Our Global Executive IT Support team ensures EA's senior leaders and their assistants have seamless, reliable technology that keeps the business moving.

The Opportunity

We are hiring a Senior Executive IT Support Specialist II to provide white-glove technology support for EA’s Executive Leadership. This role serves as a trusted technical partner to executives and executive assistants, delivering responsive, discreet support across endpoint technology, collaboration platforms, executive meeting spaces, and high-priority events.

This is a hands-on role for someone who combines strong technical expertise with sound judgment and a proactive service mindset. You will resolve complex issues, anticipate risks before they impact productivity, and partner with global and cross-functional teams to ensure a reliable and consistent executive technology experience.

Responsibilities & Qualifications

  • You will deliver IT support for executives by troubleshooting devices, software, and enterprise platforms (Windows, macOS, iOS/Android, Microsoft 365, Zoom, Slack, Google Workspace, Intune, Jamf, SCCM) while communicating technical solutions to both technical and non-technical audiences.

  • You will support and prepare technology for executive meetings and high-visibility events, including Investor meetings, leadership forums, and Executive offsites, ensuring systems are tested, reliable, and ready for live execution.

  • You will take end-to-end ownership of executive technology issues, including triage, diagnosis, resolution, and communication, coordinating with specialized teams as needed while maintaining accountability through completion.

  • You will proactively identify risks and potential points of failure, taking action to prevent disruption to executive workflows and ensure a consistently reliable technology experience.

  • You will document processes, maintain accurate records in ServiceNow, and contribute to knowledge sharing and process improvements that enhance the overall executive support model.

  • You will partner with global peers, site IT, and cross-functional teams to deliver a consistent and seamless executive support experience across locations.

  • You demonstrate strong troubleshooting and diagnostic skills across endpoint devices, operating systems, collaboration platforms, and enterprise technologies.

  • You are comfortable operating in high-visibility, time-sensitive environments, exercising sound judgment and maintaining discretion when supporting senior leadership.

  • You communicate clearly and effectively with a range of stakeholders, translating technical issues into actionable and understandable solutions.

  • You are organized, detail-oriented, and able to manage multiple priorities with urgency and consistency.

  • You bring 6–8+ years of IT support experience, including experience supporting executives, VIP users, or other high-touch environments, a Bachelor’s degree in Computer Science, Information Technology, or equivalent experience

What We're Looking For

We are looking for someone who builds trusted partnerships with executives, assistants, and IT teams to deliver a seamless support experience, owning issues from intake through resolution. You combine strong technical expertise with a proactive service mindset that keeps leaders focused on their priorities, while staying calm under pressure, adapting quickly to changing needs, and exercising sound judgment in sensitive situations.

  • California (depending on location e.g. Los Angeles vs. San Francisco)
    • $101,700 - $151,900 USD

In the US, we offer a package of benefits including paid time off (3 weeks per year to start), 80 hours per year of sick time, 16 paid company holidays per year, 10 weeks paid time off to bond with baby, medical/dental/vision insurance, life insurance, disability insurance, and 401(k) to regular full-time employees. Certain roles may also be eligible for bonus and equity.



À propos d'Electronic Arts
Nous sommes fiers de notre vaste catalogue de jeux et d’expériences, de nos sites à travers le monde et des multiples opportunités à saisir au sein d’EA. Nous valorisons l’adaptabilité, la résilience, la créativité et la curiosité. D'un management qui laisse s'exprimer tout votre potentiel à la création d’espaces dédiés à l’apprentissage et à l’expérimentation, nous vous offrons les conditions qui vous permettront de faire un travail fantastique et de profiter d'opportunités de progression.

Nous adoptons une approche holistique pour nos programmes d'avantages sociaux, en mettant l'accent sur le bien-être physique, émotionnel, financier, professionnel et communautaire qui favorise une vie équilibrée. Ces programmes sont conçus de façon à répondre aux besoins locaux et peuvent inclure une couverture médicale, un soutien au bien-être mental, de l'épargne pour votre retraite, des congés payés, des congés parentaux, des jeux gratuits et bien plus encore. Nous encourageons le développement d'environnements dans lesquels nos équipes peuvent donner le meilleur d’elles-mêmes.

Electronic Arts offre des opportunités d'emploi équitables. Toutes les décisions de recrutement sont prises sans prise en compte de la race, la couleur de peau, la nationalité, l’ascendance, le sexe, le genre, l'identité ou l'expression de genre, l’orientation sexuelle, l’âge, les informations génétiques, la religion, la situation de handicap, l'état de santé, la grossesse, le statut marital ou familial, le statut militaire ou toute autre caractéristique protégée par la loi. Nous étudierons également, conformément à la loi, les candidatures de personnes ayant un casier judiciaire. EA adapte ses lieux de travail pour les personnes en situation de handicap, conformément à la loi en vigueur.