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General Information

Locations: Redwood City, California, United States of America 
Role ID
214813
Worker Type
Regular Employee
Studio/Department
CT - IT
Flexible Work Arrangement
On Site

Description & Requirements

Electronic Arts crée des expériences de divertissement exceptionnelles qui inspirent les joueurs et les fans du monde entier. Ici, tout le monde fait partie de l’histoire. D'une grande communauté internationale. C'est un lieu où la créativité s’épanouit, où les nouvelles perspectives sont bienvenues et où les idées comptent. Une équipe dans laquelle chacun fait évoluer le jeu.

About us

Join us at Electronic Arts (EA), where you will help inspire the world to play by delivering white-glove technology support to our Executive Leadership. You will report to the IT Support Manager and partner with us to shape the future of executive support, combining technical expertise with a proactive service mindset. At EA, you will work in a culture that values creativity, inclusivity, and innovation, supporting leaders who drive iconic franchises and new projects. You will be a key driver in modernizing our support model, proactively building smarter, more resilient systems and leveraging automation to enhance the executive experience. We are looking for you to help us improve our service model through automation and AI, ensuring our executives stay focused on what matters most. You will play a key role in system modernization initiatives, collaborating across teams to drive adoption of new technologies and optimize our IT infrastructure for future growth.


About the team

EA Information Technology (EAIT) powers the technology that connects our global workforce and supports every part of our business, from game development to marketing, publishing, security, and player experience. We create secure, scalable solutions that help teams collaborate and innovate in order to create better experiences for players worldwide.


What We're Looking For

We are seeking an innovative technical partner who bridges the gap between white-glove service and engineering excellence. You thrive on building trusted relationships and owning the support experience from end to end, while proactively scaling our model through automation, AI, and API-driven solutions. You combine a deep service mindset with a passion for modern technology, staying calm under pressure and exercising sound judgment.

Responsibilities:

  • Engineer automated solutions using Python or PowerShell, improving manual tasks and orchestrating workflows across platforms like Power Automate, MuleSoft, SnapLogic, and Workato.
  • Deploy AI-augmented operations and integrate RESTful APIs to unify data flows between environments such as Jamf, Intune, ServiceNow, Slack, and Teams, applying Agentic AI for knowledge base automation and predictive support.
  • Deliver responsive IT support for executives by troubleshooting devices, software, and enterprise platforms (Windows, macOS, iOS/Android, Microsoft 365, Zoom, Slack, Google Workspace, Intune, Jamf, SCCM), communicating solutions to technical and non-technical audiences.
  • Prepare and support technology for executive meetings and high-visibility events, ensuring systems are tested, reliable, and ready for live execution, while maintaining end-to-end ownership of service recovery and process improvement.
  • Thrive as a collaborative partner, working across global teams to troubleshoot complex technical challenges and ensure our leaders have a seamless, top-tier technology experience every day.
  • Actively collaborate with cross-functional teams to modernize systems, share best practices, and drive continuous improvement in executive support.
  • Maintain confidentiality and handle sensitive information with discretion while supporting executive leadership.
  • Provide remote and on-site support, ensuring seamless technology experiences for executives regardless of location.

Required Qualifications:

  • 5+ years of experience providing IT support for executives, VIP users, or high-touch environments.
  • Experience engineering automated solutions with Python or PowerShell and using platforms such as Power Automate, MuleSoft, SnapLogic, or Workato.
  • Experience deploying AI-augmented operations and integrating RESTful APIs between enterprise environments.
  • Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience.

 

  • California (depending on location e.g. Los Angeles vs. San Francisco)
    • $104,400 - $157,400 USD

In the US, we offer a package of benefits including paid time off (3 weeks per year to start), 80 hours per year of sick time, 16 paid company holidays per year, 10 weeks paid time off to bond with baby, medical/dental/vision insurance, life insurance, disability insurance, and 401(k) to regular full-time employees. Certain roles may also be eligible for bonus and equity.  




À propos d'Electronic Arts
Nous sommes fiers de notre vaste catalogue de jeux et d’expériences, de nos sites à travers le monde et des multiples opportunités à saisir au sein d’EA. Nous valorisons l’adaptabilité, la résilience, la créativité et la curiosité. D'un management qui laisse s'exprimer tout votre potentiel à la création d’espaces dédiés à l’apprentissage et à l’expérimentation, nous vous offrons les conditions qui vous permettront de faire un travail fantastique et de profiter d'opportunités de progression.

Nous adoptons une approche holistique pour nos programmes d'avantages sociaux, en mettant l'accent sur le bien-être physique, émotionnel, financier, professionnel et communautaire qui favorise une vie équilibrée. Ces programmes sont conçus de façon à répondre aux besoins locaux et peuvent inclure une couverture médicale, un soutien au bien-être mental, de l'épargne pour votre retraite, des congés payés, des congés parentaux, des jeux gratuits et bien plus encore. Nous encourageons le développement d'environnements dans lesquels nos équipes peuvent donner le meilleur d’elles-mêmes.

Electronic Arts offre des opportunités d'emploi équitables. Toutes les décisions de recrutement sont prises sans prise en compte de la race, la couleur de peau, la nationalité, l’ascendance, le sexe, le genre, l'identité ou l'expression de genre, l’orientation sexuelle, l’âge, les informations génétiques, la religion, la situation de handicap, l'état de santé, la grossesse, le statut marital ou familial, le statut militaire ou toute autre caractéristique protégée par la loi. Nous étudierons également, conformément à la loi, les candidatures de personnes ayant un casier judiciaire. EA adapte ses lieux de travail pour les personnes en situation de handicap, conformément à la loi en vigueur.