Electronic Arts

The Office of the CXO (Chief Experience Officer) is at the forefront of EA's transformation to become a player-first organization. Our CRM Engineering team plays a central role in enabling 1:1, personalized, real-time communication across EA's global ecosystem. This includes omni-channel content delivery through EA.com, email, and in-game messaging, backed by modern MarTech infrastructure and marketing science.

As a Software Engineer – CRM Engineering, reporting to the Technical Director of CRM Engineering, you will be a key contributor to building innovative solutions that leverage Generative AI to enable scaled low-touch creative content, workflow automation, and lifecycle marketing delivery. You will work on cutting-edge AI systems that personalize player experiences across EA's global ecosystem, directly impacting millions of players worldwide. This is a full-stack software engineering role, so you will be comfortable working with front-end and back-end technologies.

Responsibilities

• Design and develop scalable AI-powered systems for creative content generation, enabling dynamic, real-time messaging across web, email, and in-game channels.

• Build and maintain production-ready applications, exploring scaled use of LLMs, prompt engineering, model tuning, and orchestration frameworks (e.g., LangChain, Bedrock, Firefly).

• Implement robust data pipelines and APIs to support omni-channel content workflows and marketing automation.

• Collaborate with cross-functional teams including Product, Marketing, Data Science, and QA to deliver end-to-end solutions.

• Integrate with existing MarTech platforms and CRM tools (Contentful, Adobe, Salesforce) to expand self-service capabilities.

• Participate in code reviews, technical design discussions, and agile development processes.

• Stay current with emerging AI/ML technologies and propose innovative solutions to enhance player engagement.

• Support production systems with monitoring, debugging, and performance optimization.

Qualifications

Required:

• 5+ years of software engineering experience with strong proficiency in modern programming languages (Python, JavaScript/TypeScript, Java, C# or similar)

• Experience with cloud platforms (AWS, Azure, GCP) and distributed systems architecture

• Proficiency with APIs, microservices, and event-driven architectures

• Experience with databases (SQL and NoSQL) and data processing frameworks

• Strong understanding of software development lifecycle, testing practices, and CI/CD pipelines

• Excellent problem-solving skills and ability to work in a fast-paced, collaborative environment

Preferred:

• Experience with marketing technology platforms or CRM systems

• Experience with real-time messaging systems and event streaming platforms

• Familiarity with gaming or entertainment industry data patterns and player behavior analytics

• Hands-on experience with LLMs, prompt engineering, and AI/ML frameworks

• British Columbia (depending on location e.g. Vancouver vs. Victoria)
  • $119,600 - $167,300 CAD

• Washington (depending on location e.g. Seattle vs. Spokane)
  • $129,500 - $171,800 USD

In the US, we offer a package of benefits including paid time off (3 weeks per year to start), 80 hours per year of sick time, 16 paid company holidays per year, 10 weeks paid time off to bond with baby, medical/dental/vision insurance, life insurance, disability insurance, and 401(k) to regular full-time employees. Certain roles may also be eligible for bonus and equity.

In British Columbia, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top-up to EI/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, retirement plan to regular full-time employees. Certain roles may also be eligible for bonus and equity.