Director of Operations, Fan Membership

EA Experiences

Our EA Experiences group is dedicated to ensuring great experiences for our growing communities centered around our world-renowned brands, including fan-favorites like Apex, Battlefield, EA SPORTS FC, Madden NFL and The Sims, just to name a few. We inspire, connect, and engage fans through culturally relevant content, intentionally architected journeys across channels, and meaningful fan care. Our goal is to provide valuable, easy experiences that fans love – in our games, around our games, and through adjacent experiences to grow and enrich how fans experience EA as we shape the future of entertainment.

Fan Growth

EA’s Fan Growth organization elevates the experiences customers get from our entertainment and maximizes their fun. We value people who bring new perspectives to make Fan Growth a great place to be and be from. We celebrate diversity and inclusion. It’s just as important for us to create great experiences for our people as for our players. We’re looking for people who will show up excited to work and ready for fun.

Summary

The Director of Operations will help shape and implement the operational strategy to lead organizational effectiveness and growth within the Fan Growth team. You'll report directly to the Senior Director of Fan Membership, managing complex partnerships, oversee operational and production teams, and advocate for strategic programs that enhance efficiency, collaboration, and performance.

You will have experience in operational leadership, a background in creative technology and gaming from concept to live service, and experience with team mentorship and process optimization. 

Responsibilities:

 Strategic Leadership

• Establish and evaluate operational plans to ensure agreement on overarching priorities.

• Define the Loyalty Membership Framework and oversee its governance, ensuring implementation and sustainability.

Operational Excellence

• Analyze financial statements to understand and improve the impact of projects, ensuring prioritization of areas.

• Implement cost-saving opportunities, including optimizations in workforce location and partner expansion.

• Evaluate organizational effectiveness and recommend process improvements.

Financial and Risk Oversight

• Review and assess operational budgets and plans, identifying potential risks and implementing mitigation strategies.

• Oversee the financial health of operational programs, partnering with finance teams to maintain profitability and agreement on growth targets.

Project and Resource Management

• Oversee multiple internal and external teams, ensuring projects are on track and resources are allocated.

• Promote collaboration to address dependencies and align with project and organizational goals.

Qualifications:

• 10+ years of operational leadership, managing large teams and budgets

• 8+ years of experience in creative tech/game development, from creation through live service.

• Experience shaping and scaling organizational structures in large-scale enterprises.

• Hands-on experience with live services, including marketing and operational dynamics.

• 5+ years of experience applying financial statements to evaluate performance, contracts, and agreements.

Skills and Attributes

• You should have the ability to translate data into applicable strategies.

• Expertise in managing teams and partnerships to achieve unified outcomes.

• Experience with project management frameworks (Agile, Waterfall) and iterative creative processes.

• Demonstrated effectiveness leading indirectly through influence