Electronic Arts

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

Battlefield is a storied franchise renowned for uncompromising combat gameplay for over two decades. 100 million players and 5 billion hours played later, the Battlefield team is looking to define the future of the first-person shooter. United the banner of Battlefield Studios, 4 world-class teams across Criterion, DICE, Motive and Ripple Effect – all powered by the Battlefield Central Technology (BCT) team – have come together to focus on the future of the franchise, a connected Battlefield universe filled with immersive experiences built on our unique DNA.

At Ripple Effect, we are a studio where you can do the best work of your career. Above all, we're driven by quality - in the games we create, and in the studio we've built.

Our values: We believe every day our work should be better than it was the day before. We iterate, innovate, and support our devs as they grow in their crafts and push one another toward mastery. We believe in operating with integrity, and creating a diverse team where everyone's ideas are heard.

With studios located in Los Angeles and Vancouver, Ripple Effect has been dedicated to the Battlefield franchise since our founding as DICE LA in 2013.

We're all-in on the future and our most ambitious Battlefield yet. Want to be part of something special? Read on.

We are hiring Head of Studio Operations to join our team.

As the Head of Studio Operations, reporting to the Ripple Effect General Manager, you will be a critical leader to help drive Ripple Effect Studios.  While driving Ripple Effect’s role in the franchise, you will also partner closely with the other Battlefield Studios and partners across Battlefield Central Tech, Frostbite, EADP and more to execute on the Battlefield vision.  While we will always think and behave “franchise first”, you will also drive the performance and efficiency of Ripple Effect - setting and monitoring targets for your studio and guiding activities that achieve the studios’ strategic goals as part of the holistic Battlefield vision. As the Ripple Effect Head of Operations, you will be a key contributor to the Studio leadership team. You will help build studio culture, creative leadership, operations, and communications – always in partnership and coordinated with the franchise overall. 

Leadership 

• You will lead with a Battlefield “franchise first” mentality – serving the franchise and players above the studio, while still ensuring the Battlefield and Ripple Effect values are upheld. 

• As the Ripple Effect Head of Operations, you will promote and champion the vision, mission, and strategic programs to have an impact on the Battlefield franchise. 

• Ensure quality in our workplace through leading by example, mentor leaders, and embody the EA (ELECTRONIC ARTS) values.  

• You will lead the Ripple Effect Studio leadership team charged with executing Ripple Effect’s role in the development of the franchise with a view across a 3-5 year time frame.  

• You will hold the studio accountable – for quality, for delivery, transparency, holding a humble and critical eye always to areas of strengths and weaknesses. 

• Be an open, transparent, and highly collaborative member with the Battlefield franchise leadership team, and partner Battlefield Studios and the project leadership team to review product resources and execution plans to ensure highest quality for players for the Battlefield franchise. 

• Lead change management strategies for Studio programs whether through exec communication, town halls, reviews, workshops, or other inclusive methods. 

• In partnership with Strategy, Commercial, and partner Battlefield Studios, you will be a student of the industry, competitors, trends, and best practices to bring these ideas to bear on Battlefield to create the best experiences for players. 

• You will drive your teams and be a key leader in the franchise overall in inspiring and driving the teams to execute with excellence, at times helping them achieve what they did not think was possible. 

Operations 

• Provide oversight around game development processes, including the Studio’s role in the overall Battlefield title planning and Battlefield’s Game Development (GDR) processes. Proven understanding of the creative process from ideation to prototype to production.  

• Lead process improvement forward through direct and dotted line reports, including transparent processes for quality product and bring new ways of thinking about operations. 

• Participate in monthly Studio and / or Battlefield franchise operational/business reviews by presenting metrics and risks / mitigation for projects as it relates to Ripple Effect’s role(s) in the franchise. 

Project Management 

• Create long-term macro project plans and measurements to ensure studio success across all projects.  

• Experience in a studio environment across multiple development projects, co-development and collaboration and coordination with multiple studios and partners.  

• Measure progress and suggest top level actions to address progress shortfalls. 

• Present a strong knowledge of development methodologies and an understanding of when to use or adapt to each one. 

Financial / Infrastructure / Talent

• Manage studio budget, forecasting, and financial planning in collaboration with the General Manager (GM)
• Develop and maintain Business Unit KPIs to track project quality, financial status, and risks; oversee studio reporting and dashboards (Finance, Product, Talent, and Market).
• Lead workforce planning: manage studio structure, hiring, staffing ramps, and outsourcing/contractor management.
• Liaise with People Experience (PE) to ensure an integrated survey strategy for Glint TES, Manager, and Team Pulse surveys, ensuring results are actioned across Solid Studio and Dotted Matrix structure