Electronic Arts

IT Service Specialist II (TFT) – Orlando

Electronic Arts creates next-level entertainment experiences that inspire 
 players and fans around the world. Here, everyone is part of the story — 
 part of a community that connects across the globe. A place where creativity
 thrives, new perspectives are invited, and ideas matter. A team where 
 everyone makes play happen.

EA's Information Technology (EAIT) team connects the company's global 
 workforce, ensuring seamless collaboration and operational efficiency. IT 
 supports diverse enterprise needs — from game development to marketing 
 and publishing — with innovative solutions that foster creativity and 
 productivity. As a member of EAIT, you'll play a pivotal role in empowering 
 employees and ensuring the smooth operation of a global digital 
 entertainment leader.

You'll report into the IT Manager, working with the Orlando Site IT team to 
 support Tiburon Studios, supporting titles such as Madden NFL and College 
 Football. You’ll also engage with the larger Global IT community to share 
 and exchange technical knowledge.

You will be focused on client-based support solutions that enable the 
 development of games and ensure a seamless, high-quality experience for all
 studio staff.
 This is an on-site role based in our Orlando, Florida EA office.

Responsibilities
·Provide hands-on technical support to end users, ensuring prompt and 
 professional resolution of IT requests through the ticketing system, chat, 
 email, or in-person interactions.
·Support daily IT operations within Tiburon Studios, including setup and 
 maintenance of desktop systems, peripherals, and accessories for both 
 development and non-development staff.
·Manage workstation imaging, configuration, and deployment for new 
 hires, refreshes, and hardware replacements across Windows and macOS
 environments.
·Perform hardware moves, desk setups, and user relocations in 
 coordination with Facilities and Workplace Experience.
·Assist with on-site studio event support, including technology setup for 
 reviews, team meetings, and live presentations.

·Maintain accurate asset management records, ensuring all equipment is 
 properly tracked, tagged, and updated in inventory systems.
·Troubleshoot workstation and peripheral issues, escalating complex 
 problems when required to higher-level engineers or global IT teams.
·Provide outstanding customer service and clear communication to 
 employees at all levels, including studio leadership and executive users.
·Contribute to continuous improvement by documenting procedures, 
 identifying process gaps, and proposing operational enhancements.
 Qualifications
·2–3 years of experience in IT support, desktop support, or a similar 
 technical role in a professional environment.
·Strong working knowledge of Windows and macOS operating systems, 
 including installation, configuration, and troubleshooting.
·Experience supporting hardware such as desktops, laptops, monitors, 
 peripherals, and accessories.
·Familiarity with console hardware (Gen5 systems including PlayStation 5 
 and Xbox Series) and related peripherals used in development and 
 testing environments.
·Familiarity with enterprise management tools such as Active Directory, 
 SCCM, ServiceNow, or comparable systems.
·Ability to diagnose and resolve hardware and software issues efficiently 
 and accurately.
·Experience with imaging, system deployment, and application installation
 processes.
·Understanding of basic networking concepts including TCP/IP, DHCP, 
 and DNS.
·Strong documentation and organizational skills with attention to detail in
 asset tracking and inventory management.
·Excellent communication and interpersonal skills with a focus on 
 delivering quality customer service.
·Comfortable working in a fast-paced studio environment and supporting 
 multiple priorities.
·Certifications such as CompTIA A+, Network+, or equivalent experience 
 are preferred.
·Must be able to work on-site in Orlando, Florida during standard 
 business hours (8 AM – 6 PM) with occasional extended coverage as needed