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Informazioni generali

Località: Redwood City, California, United States of America 
  • Sede: Redwood City
  • Stato:
  • Paese: United States of America


ID del ruolo
211463
Tipo di dipendente
Temporary Employee
Studio/Reparto
CT - IT
Modalità di lavoro flessibile
On Site

Descrizione e requisiti

Electronic Arts crea esperienze di intrattenimento di livello superiore che ispirano giocatori e fan in tutto il mondo. Qui, tutti fanno parte della storia. Parte di una comunità che si connette in tutto il mondo. Un luogo dove la creatività prospera, vengono stimolate nuove prospettive e le idee contano. Una squadra in cui tutti possono giocare.

Location: Redwood Shores

Job Title: Sr IT Service Specialist

Reports to: Desktop Support Manager

Hours: Monday – Friday 8:00AM to 5:00PM

TFT: 18 Months

 

 

Role Overview

 

A TFT, site-specific position, reporting to the Desktop Support Manager, focused on client-based solutions enabling the development of games. Support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance.  Troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required. Identify areas for automation within EAIT and focus on design, development, and evaluation of automation. This position is to participate in IT communities focused on future standards and knowledge sharing. On-call after-hours support required on a rotational basis. Due to the nature of the support role, the work is 100% on-site.

 

Responsibilities

  • Provide timely and effective technical support to end users, ensuring clear communication and resolution of issues via IT ticketing system, calls, email, internal messaging or in-person interactions.
    • Collaborate with the Desktop support team that is responsible for: Imaging and new machine setups for both PC and Mac, refreshes, hardware replacements and upgrades, software licensing, and onsite support for studio staff with walk-up help requests.
    • Develop relationships with the business and other departments at all levels to have a greater understanding of individual and team needs, as well as development pipelines and important milestone dates.
    • Develop and apply audio-visual subject matter expertise in the functionality and operational performance of meeting rooms. Provide rapid response of support requests relating to meeting room technologies, showing calm focus in high-pressure support situations.
    • Collaborate with global IT peers and management to ensure consistent support is provided across regions and sites. 
    • Working to ensure the fleet of hardware at your site follows hardware asset management best practices, and equipment is effectively evergreened on appropriate timelines to reduce business downtime and empower staff productivity.
    • Be able to provide effective support to executives and on-site events.

 

Required Qualifications

 

  • Bachelor’s degree or professional training/certifications related to areas of responsibilities or equivalent work experience.
  • You have 3 or more years of experience in all aspects of desktop support.
  • Experience with: Deploying, updating, optimizing, and troubleshooting Windows and Mac-based workstations and laptops in a corporate environment leveraging SCCM, Azure/Intune, JAMF Pro (Casper), Tanium and other system management tools.
  • Understanding of basic network protocols including TCP/IP, UDP, DNS, SMTP, SNMP, HTTP, HTTPS, as well as network hardware.
  • Experience with applications/tools including, but not limited to: Office Suites, Slack. Zoom, OKTA, Data Encryption (BitLocker / FileVault), Adobe Creative Cloud, Microsoft XDK, Sony XDK/PRODG, JIRA.
  • Understanding of development and consumer game consoles.
  • Familiarity and experience with scripting languages: PowerShell, Bash, Python, JavaScript, etc...
  • Familiarity with standard helpdesk ticketing tools / ITIL practices (ServiceNow).
  • Ability to coordinate and communicate at all levels within the organization.
  • Tech Savvy – Ability and passion for learning new technology and tools.
  • Passion for Customer Support – A drive to help end-users get what they need to do their jobs the best they can. A sense of satisfaction from assisting end-users in getting what they need on time.
  • Prioritization Skills – The ability to analyze support requests and prioritize them based on impact.
  • Discipline – The discipline to actively manage help desk tickets and internal IT tasks without getting distracted by email, chat, or other ad-hoc communication.
  • Self-starter, self-motivated, able to work under minimal supervision.
  • Experience with Project Management tools/methodologies.
  • Able to lift 50 lbs.


Su Electronic Arts
Siamo orgogliosi di avere un ampio catalogo di giochi ed esperienze, sedi in tutto il mondo e opportunità in tutta EA. Diamo valore a adattabilità, resilienza, creatività e curiosità. Dalla leadership che esalta il tuo potenziale alla creazione di spazi per l'apprendimento e la sperimentazione, ti incoraggiamo a fare grandi lavori e a perseguire le opportunità di crescita.

Adottiamo un approccio olistico per i nostri programmi di benefit, enfatizzando il benessere fisico, emotivo, finanziario, lavorativo e collettivo a sostegno di una vita equilibrata. I nostri pacchetti sono pensati per soddisfare le esigenze locali e possono includere copertura sanitaria, assistenza per la salute mentale, risparmi per la pensione, permessi retribuiti, congedi familiari, giochi gratuiti e altro ancora. Creiamo ambienti in cui i nostri team possono sempre dare il meglio in ciò che fanno.

Electronic Arts è un datore di lavoro che rispetta le pari opportunità. Tutte le decisioni di impiego sono prese senza tenere conto di razza, colore, origine nazionale, discendenza, sesso, genere, identità o espressione di genere, orientamento sessuale, età, informazioni genetiche, religione, disabilità, condizione medica, gravidanza, stato civile, stato familiare, stato di veterano, o qualsiasi altra caratteristica protetta dalla legge. In conformità con le leggi vigenti, prendiamo in considerazione anche i candidati qualificati con precedenti penali. EA rende inoltre disponibili strutture lavorative per persone qualificate con disabilità, come richiesto dalle leggi vigenti.