Electronic Arts

EA SPORTS is one of the most iconic brands in entertainment – connecting hundreds of millions around the world to the sports they love through a portfolio of industry-leading video games.

Building on an incredible 30-year foundation, we’re redefining football with EA SPORTS FC - a genre-leading ecosystem of interactive experiences, bringing a global community of football fans closer to The World's Game. Together, we’re taking the largest football club in the world to new heights – and this is just the beginning!

With more opportunity than ever to innovate and create new, authentic experiences that bring joy, inclusivity, and immersion to fans everywhere, we invite you to join us as we pioneer the future of football with EA SPORTS FC, and welcome everyone to the club!

Summary

As a Live Operations Producer on FC, you will use your understanding of games, live services, and football/soccer to help maintain the best possible experience for our players while always thinking Player First. You will report to a Producer within the FC Live Operations team.

Responsibilities

• You will work with our player community to identify problems and partner with our development teams on implementing solutions. 
• You will create and release communications to our players to keep them informed about changes to the game, maintenance, and how the game works.
• You will build awareness within the development teams of what is happening in the game, and how our players are experiencing it.
• You will Identify opportunities to grow our live operations services and tools and collaborate with multiple partner groups to take action on those opportunities.
• You will partner with our customer support (EA Help) teams to ensure that they have the tools and processes to support our players.

Qualifications

• Technical skills
  • 2+ years of experience as a Producer or Designer working within the video game industry on Live Service games, or equivalent work experience.
  • Strong knowledge of Live Service game best practices.
• Soft skills
  • Empathy for our players and a desire to deliver them the best experience possible.
  • A systems and ‘wide view’ thinker who can propose thoughtful solutions to complex problems.
  • Comfortable working in an environment with frequent context switching.
• Other qualifications
  • Support on-call work outside of standard working hours.