Electronic Arts

About the team

Electronic Arts Information Technology (EA IT) keeps our employees and business operations connected globally. As a digital entertainment company, EA's enterprise technology needs are diverse and span across game development, workforce collaboration, marketing, publishing, player experience, security, and corporate activities.

About the role

A full-time, site-specific position focused on IT client-based solutions enabling the development of games. Primary focus is to provide Employee Technology & Solutions support to all EA Vancouver staff to maximise their uptime and productivity. You will be responsible for close interactions with desktop level 1 and Level 2 personnel to fully understand and align with studio pipelines, processes, and bottlenecks. You will apply yout Infrastructure/Network SME experience in day-to-day activities. Role will require proactive collaboration with Software Engineers, Technical Directors, and senior IT staff to solve title-specific client issues affecting development. Positioned to participate in IT communities focused on knowledge sharing.

On-call after-hours support for local studio desktop support organisation is a requirement. Due to the nature of the support role, the work is 100% on-site.

This is a 12 months contract role. 

Location - Onsite (Burnaby)

Reporting To - IT Support Manager

Responsibilities -

1. Deploy, configure, and troubleshoot desktop hardware, software, network connectivity, and AV equipment, including imaging devices and performing meeting room checks.

2. Manage inventory and coordinate equipment logistics, including retrieval, deployment, and collection for onboarding and offboarding.

3. Provide excellent customer support to internal users, addressing ServiceNow tickets, assisting with software installations/upgrades, and documenting processes.

4. Collaborate with IT teams, participate in projects/meetings, and ensure compliance with company security procedures.

5. Be a subject matter expert (SME) in specialised IT areas, and support user training on IT procedures and best practices.

Qualification

1. You bring 6–8+ years of IT support experience and a Bachelor's degree in Computer Science, Information Technology, or equivalent experience.

2. You have a clear understanding of current Desktop (and technology) hardware standards and future hardware releases.

3. You have knowledge of enterprise desktop and user administrative tools, including Apple/Mac/Jamf, Active Directory, MEM (formerly SCCM), and Endpoint Security Clients.

4. You bring expertise in software installations, upgrades and licence management

5. Experience in documentation and process improvement