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일반 정보

지역: Vancouver, British Columbia, Canada 
  • 장소: Vancouver
  • 시/도: British Columbia
  • 국가: Canada


역할 ID
212419
근로자 유형
Regular Employee
스튜디오/부서
CT - IT
유연근무제
On Site

설명 및 참여 요건

Electronic Arts는 전 세계 플레이어와 팬들에게 영감을 불어넣을 차세대 엔터테인먼트 경험을 제작합니다. 여기에선 모든 이가 이야기의 일부가 됩니다. 전 세계를 연결하는 커뮤니티의 일부이자 창의력이 번창하고 새로운 관점을 제시하며 아이디어가 중요한 곳이며 모두가 플레이 제작에 참여할 수 있는 팀입니다.


A full time, mostly site-specific position focused on AV solutions and support for our AV infrastructure, meetings, and events. Support and maintain in-house AV systems, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal performance and uptime. Troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required. Identify areas for automation within EAIT and focus on design, development, and evaluation of automation. Contribute to the operations, support, and continuing development of event AV and meeting room systems and technologies. This position is to participate in IT communities focused on future standards and knowledge sharing. Providing after-hours support for the local studio desktop team when needed is a requirement. Due to the nature of the support role, the work is 100% on-site.

Key Skills & Responsibilities

  • Provide exceptional AV support and white glove service to C-Level, Executives, and other VIPs for meetings, conferences, and events. This would include being present for said meetings and coordinating with a backup desktop technician for coverage/extra hands.
  • Perform analysis and diagnosis of complex AV issues for end users, demonstrating expertise in AV signal flow and systemic troubleshooting methods to efficiently identify root cause and resolve issues for end users as well as our AV infrastructure, and recommend and implement solutions.
  • Create schematics for complex meeting rooms.
  • Perform routine preventive maintenance, maintain functional aspects of AV systems, and maintain an inventory of equipment, ensuring a ready-to-use state for meeting rooms.
  • Evaluate, prioritize, and respond to service requests with a resolution, as well as taking ownership of ticket escalations from the desktop team.
  • Build and maintain proactive relationships with key stakeholders (including C-Level, Executives and VIPs) within company business units that we support and work with, ensuring business objectives are met.
  • Place and escalate vendor/integrator service calls when necessary to resolve hardware or software failures.
  • Project management of new builds. Keeping stakeholders informed and ensuring minimal downtime of AV systems
  • Management of budget. Scoping, placing, and managing purchase orders of AV equipment.
  • Knowledge, understanding, and hands-on experience of video conferencing including support for Zoom conference calls and webinars.
  • Knowledge of production equipment and broadcast.
  • Understanding of production terms and roles within live events, including A1, V1, Technical Director.
  • Operating audio and video equipment during live and hybrid events (including Digital audio Mixers, wireless microphone management, screen switching, PTZ cameras, Lighting control, content management, remote participant management, etc.)
  • Familiarity with product lines including Crestron, Extron, Samsung, BiAmp, Clearone, QSC / Q-SYS, Shure, Neat, Poly, BrightSign, etc.
  • Management of digital signage software and hardware. Including custom content management and uncommon aspect ratio management. 
  • Familiarity/certification with IP network audio systems (such as Dante).
  • Provide support and training on meeting rooms, AV systems, and tools to end users with varying levels of technical proficiency.
  • Maintain, refine, and create AV systems documentation in Confluence or EA Google Drive.
  • Identify opportunities to improve existing processes through refinement and/or automation.
  • Ensure compliance with company processes, methods, and procedures.
  • Comfortable working with other trades and mentoring less experienced technicians.
  • Valuing being a part of a best-in-class service team.
  • Develop AV upgrade solutions based on current or projected business needs, conduct proof-of-concept testing, meet with other site AV engineers to vet solutions and gain consensus or feedback for modifications.
  • Recommend meeting room upgrade priorities to the Desktop Support and Site IT Manager.
  • Thoroughly test meeting room upgrades before going into production for the studio user base.
  • Familiarity in AV programming (e.g. Crestron) and signal flow to support interconnectivity between technologies.
  • Monitor room health dashboards daily and contact Workplace Experience (Facilities) immediately regarding rooms whose AV equipment state would impact user experience. Investigate with high priority and arrange with our AV vendor (integrator) for hardware repairs/RMA and resolution where necessary.
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  • Review meeting room check findings by the desktop support team and address required fixes asap, as well as coach the desktop support team if their room checks aren’t up to standards.
  • Lead new L2 desktop technicians’ training for AV support as well as training for the whole desktop team for changes in hardware configuration and procedures.
  • Keep a dedicated L2 AV support technician (SME) in the loop and ready for said meetings, to provide coverage in case of illness or PTO.

Required Qualifications

  • Bachelor’s degree or professional training/certifications related to areas of responsibilities or equivalent work experience.
  • 7+ years of experience in all aspects of professional AV support.
  • Experienced in AV design engineering.
  • Strong experience with audio and video conferencing technologies.
  • Superior client relationship management (i.e. exhibiting the ability to create an atmosphere of tension relief during high stress encounters).
  • Troubleshooting and support experience with AVoIP, DSP, control, digital signage and video wall systems.
  • Excellent communication and client service skills, with consistent follow-through.
  • Understanding of development and consumer game consoles.
  • Ability to coordinate and communicate at all levels within the organization.
  • Ability to manage vendors (integrators) and ensure deliverables are met.
  • Tech Savvy – Ability and passion for learning new technology and tools.
  • Excellent Customer Support skills – A drive to help end-users get what they need to do their jobs the best they can.
  • Prioritization Skills – The ability to analyze requests and prioritize them based on impact.
  • Self-starter, self-motivated, able to work under minimal supervision.
  • Able to lift 50 lbs

 

Preferred Qualifications

  • CTS Certification
  • Dante L2 or higher certification
  • Crestron programming certification (CTI-P101 or above)
  • QSYS programming certification
  • Shure Technical Enablement Training


Electronic Arts 소개
EA는 전 세계의 다양한 게임과 경험, 지역, 그리고 기회에 대한 광범위한 포트폴리오를 보유함에 있어 자랑스럽게 생각합니다. 당사는 적응력, 회복력, 창의성, 호기심을 중시합니다. 잠재력을 발휘하는 리더십부터 학습과 실험을 위한 공간을 만드는 것까지, 당사는 여러분이 훌륭한 일을 하고 성장의 기회를 추구할 수 있도록 힘을 실어드립니다.

EA는 신체적, 정서적, 재정적, 직업적, 지역 사회 복지를 강조하는 복리후생 프로그램으로 균형 잡힌 삶을 지원합니다. 당사의 패키지는 지역적 필요에 따라 맞춤형으로 구성되어 있으며, 의료 보험, 정신 건강 지원, 퇴직 연금, 유급 휴가, 가족 휴가, 무료 게임 등이 포함될 수 있습니다. 당사는 팀이 항상 최선을 다할 수 있는 환경을 육성합니다.

Electronic Arts는 동등한 고용 기회를 제공합니다. 채용에 관한 모든 결정은 인종, 피부색, 출신 국가, 혈통, 성별, 성 정체성 또는 성 표현, 성적 성향, 나이, 유전 정보, 종교, 장애, 질병, 임신, 결혼, 가족 상황, 군 복무 여부 또는 기타 법으로 보호되는 기타 특성과 관계없이 내려집니다. 당사는 또한 해당 법률에 따라 전과 기록이 있는 자격을 갖춘 지원자도 채용 대상으로 고려합니다. 또한, EA는 관련 법률에서 요구하는 대로 장애가 있는 자격을 갖춘 개인을 위한 직장 내 편의 시설을 마련합니다.