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Maklumat Am

Lokasi: Vancouver, British Columbia, Canada 
ID Peranan
208265
Jenis Pekerja
Regular Employee
Studio/Jabatan
Fan Growth
Pengaturan Kerja Fleksibel
Hybrid

Perihalan & Keperluan

Electronic Arts mencipta pengalaman hiburan tahap seterusnya yang memberi inspirasi kepada pemain dan peminat di seluruh dunia. Semua orang adalah sebahagian daripada kisah di sini. Sebahagian daripada komuniti yang terhubung merentasi dunia. Tempat di mana kreativiti berkembang maju, perspektif baharu di alu-alukan dan idea adalah penting. Satu pasukan di mana semua orang terlibat dalam permainan.

Community Coordinator- Simplified Chinese 

#WeAreEA and we exist to inspire the world to play. EA values creativity, pioneering, passion, determination, learning, and teamwork. We mean things like acting with curiosity, speaking up with original ideas, and committing to each other as one team.

We are looking for all the best kinds of people to make great experiences for our players. The best people want a job that inspires them, while giving them room to enjoy their lives. And we want to give them that. We celebrate diversity and inclusion by creating a place where you can come to work and be yourself.

The Community Coordinator, working under Community Team Manager, will be the key to realizing our goal of offering support and engagement through community platforms. The ideal candidate will be able to understand the nuances that come with managing communities and engaging players, as well as build on previous experience to help structure and run the Community Support team within Fan Care. Given the nature of the Community team, the Community Coordinator will be part of a team of highly motivated, multi-lingual support staff who are at the forefront of our Fan Care Community program. We are looking for someone who is data-driven, proactive, and passionate.

 What a Community Coordinator does at EA

  • Be a public ‘face’ for EA’s Community team online gaming communities, interacting with gamers daily and ensuring every experience with EA across their assigned boards is positive, and reflect EA's brand and mission.

  • Work within online gaming communities by interacting with our players, providing support, engagement, creating conversation topics, and moderation as well as feedback to internal partners regarding in game and technical issues, including community sentiment.

  • Participate in regular update meetings with the team, providing insight on top contact drivers, process enhancements and content ideas.

  • Be part of a team focused on shaping an engaged and balanced community and helping gamers, leading the frontlines in supporting our customers proactively and in real-time.

  • Align with our internal partners, studios, and development teams to provide the world’s best support for the world’s best games.

  • The next great EA Community Coordinator needs:

  • Fluency in English - verbal and written.

  • Excellent customer service skills.

  • 2+ Years of game support, including gameplay, technical and account troubleshooting for various platforms/devices.

  • Exceptional verbal and written communication skills.

  • Ability to juggle multiple projects, organizational abilities, creative ideas and administrative tasks in a fast-paced environment and deliver on deadlines.

  • Ability to adhere to appropriate matrices, including SLAs and resolution percentages.

  • Soft skills for de-escalating tense situations.

  • Experience with Community or Social platforms is a plus.

  • Expertise in writing, editing and public content creation is a plus.

  • Fluent (written and verbal) in Simplified Chinese.




Tentang Electronic Arts
Kami berbangga mempunyai portfolio permainan dan pengalaman yang luas, lokasi di seluruh dunia dan peluang merentasi EA. Kami menghargai kebolehsuaian, ketahanan, kreativiti dan sifat ingin tahu. Daripada kepimpinan yang menyerlahkan potensi anda, kepada mewujudkan ruang untuk pembelajaran dan membuat uji kaji, kami memperkasakan anda untuk melakukan kerja-kerja yang hebat dan mengejar peluang untuk pertumbuhan.

Kami mengambil pendekatan yang holistik dengan program manfaat kami, memberi tumpuan kepada fizikal, emosi, kewangan, kerjaya, dan kesejahteraan komuniti untuk menyokong kehidupan yang seimbang dengan cuti berbayar dan cuti ibu bapa yang baharu, serta permainan percuma dan banyak lagi. Kami memupuk persekitaran di mana pasukan kami sentiasa boleh membawa pengalaman terbaik mereka.

Electronic Arts adalah majikan peluang yang sama rata. Semua keputusan pekerjaan dibuat tanpa mengambil kira kaum, warna kulit, asal negara, keturunan, jantina, identiti atau penzahiran jantina, orientasi seksual, umur, maklumat genetik, agama, kecacatan, keadaan perubatan, kehamilan, status perkahwinan, status keluarga, status veteran, atau mana-mana ciri lain yang dilindungi oleh undang-undang. Kami juga akan mempertimbangkan pemohon pekerjaan berkelayakan yang mempunyai rekod jenayah selaras dengan undang-undang yang berkenaan. EA juga menyediakan tempat tinggal di tempat kerja untuk individu yang berkelayakan dengan kecacatan seperti yang dikehendaki oleh undang-undang yang berkenaan.