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Información general

Ubicaciones: Vancouver, British Columbia, Canada 
ID del rol
208265
Tipo de trabajador
Regular Employee
Estudio/Departamento
Fan Growth
Acuerdo de trabajo flexible
Hybrid

Descripción y requisitos

Electronic Arts crea experiencias de entretenimiento increíbles que inspiran a personas jugadoras y fans de todo el mundo. Aquí, todo el mundo es parte de la historia. Parte de una comunidad que conecta a gente de todo el mundo. Un lugar en el que la creatividad prospera, se invita a nuevas perspectivas y las ideas importan. Un equipo en el que todo el mundo hace posible el juego.

Community Coordinator- Simplified Chinese 

#WeAreEA and we exist to inspire the world to play. EA values creativity, pioneering, passion, determination, learning, and teamwork. We mean things like acting with curiosity, speaking up with original ideas, and committing to each other as one team.

We are looking for all the best kinds of people to make great experiences for our players. The best people want a job that inspires them, while giving them room to enjoy their lives. And we want to give them that. We celebrate diversity and inclusion by creating a place where you can come to work and be yourself.

The Community Coordinator, working under Community Team Manager, will be the key to realizing our goal of offering support and engagement through community platforms. The ideal candidate will be able to understand the nuances that come with managing communities and engaging players, as well as build on previous experience to help structure and run the Community Support team within Fan Care. Given the nature of the Community team, the Community Coordinator will be part of a team of highly motivated, multi-lingual support staff who are at the forefront of our Fan Care Community program. We are looking for someone who is data-driven, proactive, and passionate.

 What a Community Coordinator does at EA

  • Be a public ‘face’ for EA’s Community team online gaming communities, interacting with gamers daily and ensuring every experience with EA across their assigned boards is positive, and reflect EA's brand and mission.

  • Work within online gaming communities by interacting with our players, providing support, engagement, creating conversation topics, and moderation as well as feedback to internal partners regarding in game and technical issues, including community sentiment.

  • Participate in regular update meetings with the team, providing insight on top contact drivers, process enhancements and content ideas.

  • Be part of a team focused on shaping an engaged and balanced community and helping gamers, leading the frontlines in supporting our customers proactively and in real-time.

  • Align with our internal partners, studios, and development teams to provide the world’s best support for the world’s best games.

  • The next great EA Community Coordinator needs:

  • Fluency in English - verbal and written.

  • Excellent customer service skills.

  • 2+ Years of game support, including gameplay, technical and account troubleshooting for various platforms/devices.

  • Exceptional verbal and written communication skills.

  • Ability to juggle multiple projects, organizational abilities, creative ideas and administrative tasks in a fast-paced environment and deliver on deadlines.

  • Ability to adhere to appropriate matrices, including SLAs and resolution percentages.

  • Soft skills for de-escalating tense situations.

  • Experience with Community or Social platforms is a plus.

  • Expertise in writing, editing and public content creation is a plus.

  • Fluent (written and verbal) in Simplified Chinese.




Acerca de Electronic Arts
Nos llena de orgullo tener una extensa cartera de juegos y experiencias, ubicaciones por todo el mundo y oportunidades en EA. Valoramos la adaptabilidad, la resiliencia, la creatividad y la curiosidad. Desde un liderazgo que saca tu potencial hasta la creación de un espacio para aprender y experimentar, te animamos a hacer un trabajo fantástico y buscar oportunidades de crecimiento.

Adoptamos un enfoque integral con nuestro programa de beneficios, centrándonos en el bienestar físico, emocional, financiero, profesional y de la comunidad con vacaciones pagadas y nuevas bajas por paternidad o maternidad, juegos gratuitos y mucho más. Fomentamos entornos en los que nuestros equipos siempre pueden dar lo mejor de sí mismos en lo que hacen.

Electronic Arts ofrece igualdad de oportunidades. Todas las decisiones laborales se toman sin tener en cuenta la raza, el color de piel, el país de origen, la ascendencia, el sexo, el género, la identidad de género o su expresión, la orientación sexual, la edad, la información genética, la religión, la discapacidad, las enfermedades, los embarazos, el estado civil, la situación familiar, la situación militar o cualquier otra característica que quede bajo el amparo de la ley. También tenemos en cuenta solicitudes cualificadas con antecedentes penales, de conformidad con la ley vigente. Además, EA adapta el espacio de trabajo para gente cualificada con discapacidades según lo que exige la ley.