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Maklumat Am

Lokasi: Orlando, Florida, United States of America 
ID Peranan
213728
Jenis Pekerja
Temporary Employee
Studio/Jabatan
CT - IT
Pengaturan Kerja Fleksibel
On Site

Description & Requirements

Electronic Arts mencipta pengalaman hiburan tahap seterusnya yang memberi inspirasi kepada pemain dan peminat di seluruh dunia. Semua orang adalah sebahagian daripada kisah di sini. Sebahagian daripada komuniti yang terhubung merentasi dunia. Tempat di mana kreativiti berkembang maju, perspektif baharu di alu-alukan dan idea adalah penting. Satu pasukan di mana semua orang terlibat dalam permainan.

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story — part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.
 
 EA's Information Technology (EAIT) team connects the company's global workforce, ensuring seamless collaboration and operational efficiency. IT supports diverse enterprise needs — from game development to marketing and publishing — with innovative solutions that foster creativity and productivity. As a member of EAIT, you'll play a pivotal role in empowering EA's employees and ensuring the smooth operation of a global digital entertainment leader.
 
You'll report into the IT Manager, working with the Orlando Site IT team to support Tiburon Studios, supporting titles such as Madden NFL and College Football. You’ll also engage with the larger Global IT community to share and exchange technical knowledge.
 
You will be focused on client-based support solutions that enable the development of games and ensure a seamless, high-quality experience for all studio staff.

This is an on-site role based in our Orlando, Florida EA office.

Responsibilities

  • Provide hands-on technical support to end users, ensuring prompt and professional resolution of IT requests through the ticketing system, chat, email, or in-person interactions.
  • Support daily IT operations within Tiburon Studios, including setup and maintenance of desktop systems, peripherals, and accessories for both development and non-development staff.
  • Manage workstation imaging, configuration, and deployment for new hires, refreshes, and hardware replacements across Windows and macOS environments.
  • Perform hardware moves, desk setups, and user relocations in coordination with Facilities and Workplace Experience.
  • Assist with on-site studio event support, including technology setup for reviews, team meetings, and live presentations.
  • Maintain accurate asset management records, ensuring all equipment is properly tracked, tagged, and updated in inventory systems.
  • Troubleshoot workstation and peripheral issues, escalating complex problems when required to higher-level engineers or global IT teams.
  • Provide outstanding customer service and clear communication to employees at all levels, including studio leadership and executive users.
  • Contribute to continuous improvement by documenting procedures, identifying process gaps, and proposing operational enhancements.

Qualifications

  • 2–3 years of experience in IT support, desktop support, or a similar technical role in a professional environment.
  • Strong working knowledge of Windows and macOS operating systems, including installation, configuration, and troubleshooting.
  • Experience supporting hardware such as desktops, laptops, monitors, peripherals, and accessories.
  • Familiarity with console hardware (Gen5 systems including PlayStation 5 and Xbox Series) and related peripherals used in development and testing environments.
  • Familiarity with enterprise management tools such as Active Directory, SCCM, ServiceNow, or comparable systems.
  • Ability to diagnose and resolve hardware and software issues efficiently and accurately.
  • Experience with imaging, system deployment, and application installation processes.
  • Understanding of basic networking concepts including TCP/IP, DHCP, and DNS.
  • Strong documentation and organizational skills with attention to detail in asset tracking and inventory management.
  • Excellent communication and interpersonal skills with a focus on delivering quality customer service.
  • Comfortable working in a fast-paced studio environment and supporting multiple priorities.
  • Certifications such as CompTIA A+, Network+, or equivalent experience are preferred.
  • Must be able to work on-site in Orlando, Florida during standard business hours (8 AM – 6 PM) with occasional extended coverage as needed.


Tentang Electronic Arts
Kami berbangga mempunyai portfolio permainan dan pengalaman yang luas, lokasi di seluruh dunia dan peluang merentasi EA. Kami menghargai kebolehsuaian, ketahanan, kreativiti dan sifat ingin tahu. Daripada kepimpinan yang menyerlahkan potensi anda, kepada mewujudkan ruang untuk pembelajaran dan membuat uji kaji, kami memperkasakan anda untuk melakukan kerja-kerja yang hebat dan mengejar peluang untuk pertumbuhan.

Kami mengambil pendekatan yang holistik dengan program manfaat kami, memberi tumpuan kepada fizikal, emosi, kewangan, kerjaya, dan kesejahteraan komuniti untuk menyokong kehidupan yang seimbang. Pakej kami disesuaikan untuk memenuhi keperluan setempat dan mungkin merangkumi perlindungan penjagaan kesihatan, sokongan kesejahteraan mental, simpanan persaraan, cuti bergaji, cuti keluarga, permainan percuma dan banyak lagi. Kami memupuk persekitaran di mana pasukan kami sentiasa boleh membawa pengalaman terbaik mereka.

Electronic Arts adalah majikan peluang yang sama rata. Semua keputusan pekerjaan dibuat tanpa mengambil kira kaum, warna kulit, asal negara, keturunan, jantina, identiti atau penzahiran jantina, orientasi seksual, umur, maklumat genetik, agama, kecacatan, keadaan perubatan, kehamilan, status perkahwinan, status keluarga, status veteran, atau mana-mana ciri lain yang dilindungi oleh undang-undang. Kami juga akan mempertimbangkan pemohon pekerjaan berkelayakan yang mempunyai rekod jenayah selaras dengan undang-undang yang berkenaan. EA juga menyediakan tempat tinggal di tempat kerja untuk individu yang berkelayakan dengan kecacatan seperti yang dikehendaki oleh undang-undang yang berkenaan.