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Informazioni generali

Località: Orlando, Florida, United States of America 
ID del ruolo
213728
Tipo di dipendente
Temporary Employee
Studio/Reparto
CT - IT
Modalità di lavoro flessibile
On Site

Description & Requirements

Electronic Arts crea esperienze di intrattenimento di livello superiore che ispirano giocatori e fan in tutto il mondo. Qui, tutti fanno parte della storia. Parte di una comunità che si connette in tutto il mondo. Un luogo dove la creatività prospera, vengono stimolate nuove prospettive e le idee contano. Una squadra in cui tutti possono giocare.

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story — part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.
 
 EA's Information Technology (EAIT) team connects the company's global workforce, ensuring seamless collaboration and operational efficiency. IT supports diverse enterprise needs — from game development to marketing and publishing — with innovative solutions that foster creativity and productivity. As a member of EAIT, you'll play a pivotal role in empowering EA's employees and ensuring the smooth operation of a global digital entertainment leader.
 
You'll report into the IT Manager, working with the Orlando Site IT team to support Tiburon Studios, supporting titles such as Madden NFL and College Football. You’ll also engage with the larger Global IT community to share and exchange technical knowledge.
 
You will be focused on client-based support solutions that enable the development of games and ensure a seamless, high-quality experience for all studio staff.

This is an on-site role based in our Orlando, Florida EA office.

Responsibilities

  • Provide hands-on technical support to end users, ensuring prompt and professional resolution of IT requests through the ticketing system, chat, email, or in-person interactions.
  • Support daily IT operations within Tiburon Studios, including setup and maintenance of desktop systems, peripherals, and accessories for both development and non-development staff.
  • Manage workstation imaging, configuration, and deployment for new hires, refreshes, and hardware replacements across Windows and macOS environments.
  • Perform hardware moves, desk setups, and user relocations in coordination with Facilities and Workplace Experience.
  • Assist with on-site studio event support, including technology setup for reviews, team meetings, and live presentations.
  • Maintain accurate asset management records, ensuring all equipment is properly tracked, tagged, and updated in inventory systems.
  • Troubleshoot workstation and peripheral issues, escalating complex problems when required to higher-level engineers or global IT teams.
  • Provide outstanding customer service and clear communication to employees at all levels, including studio leadership and executive users.
  • Contribute to continuous improvement by documenting procedures, identifying process gaps, and proposing operational enhancements.

Qualifications

  • 2–3 years of experience in IT support, desktop support, or a similar technical role in a professional environment.
  • Strong working knowledge of Windows and macOS operating systems, including installation, configuration, and troubleshooting.
  • Experience supporting hardware such as desktops, laptops, monitors, peripherals, and accessories.
  • Familiarity with console hardware (Gen5 systems including PlayStation 5 and Xbox Series) and related peripherals used in development and testing environments.
  • Familiarity with enterprise management tools such as Active Directory, SCCM, ServiceNow, or comparable systems.
  • Ability to diagnose and resolve hardware and software issues efficiently and accurately.
  • Experience with imaging, system deployment, and application installation processes.
  • Understanding of basic networking concepts including TCP/IP, DHCP, and DNS.
  • Strong documentation and organizational skills with attention to detail in asset tracking and inventory management.
  • Excellent communication and interpersonal skills with a focus on delivering quality customer service.
  • Comfortable working in a fast-paced studio environment and supporting multiple priorities.
  • Certifications such as CompTIA A+, Network+, or equivalent experience are preferred.
  • Must be able to work on-site in Orlando, Florida during standard business hours (8 AM – 6 PM) with occasional extended coverage as needed.


Su Electronic Arts
Siamo orgogliosi di avere un ampio catalogo di giochi ed esperienze, sedi in tutto il mondo e opportunità in tutta EA. Diamo valore a adattabilità, resilienza, creatività e curiosità. Dalla leadership che esalta il tuo potenziale alla creazione di spazi per l'apprendimento e la sperimentazione, ti incoraggiamo a fare grandi lavori e a perseguire le opportunità di crescita.

Adottiamo un approccio olistico per i nostri programmi di benefit, enfatizzando il benessere fisico, emotivo, finanziario, lavorativo e collettivo a sostegno di una vita equilibrata. I nostri pacchetti sono pensati per soddisfare le esigenze locali e possono includere copertura sanitaria, assistenza per la salute mentale, risparmi per la pensione, permessi retribuiti, congedi familiari, giochi gratuiti e altro ancora. Creiamo ambienti in cui i nostri team possono sempre dare il meglio in ciò che fanno.

Electronic Arts è un datore di lavoro che rispetta le pari opportunità. Tutte le decisioni di impiego sono prese senza tenere conto di razza, colore, origine nazionale, discendenza, sesso, genere, identità o espressione di genere, orientamento sessuale, età, informazioni genetiche, religione, disabilità, condizione medica, gravidanza, stato civile, stato familiare, stato di veterano, o qualsiasi altra caratteristica protetta dalla legge. In conformità con le leggi vigenti, prendiamo in considerazione anche i candidati qualificati con precedenti penali. EA rende inoltre disponibili strutture lavorative per persone qualificate con disabilità, come richiesto dalle leggi vigenti.