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Maklumat Am

Lokasi: Vancouver, British Columbia, Canada 
ID Peranan
210208
Jenis Pekerja
Regular Employee
Studio/Jabatan
Other
Pengaturan Kerja Fleksibel
Hybrid

Perihalan & Keperluan

Electronic Arts mencipta pengalaman hiburan tahap seterusnya yang memberi inspirasi kepada pemain dan peminat di seluruh dunia. Semua orang adalah sebahagian daripada kisah di sini. Sebahagian daripada komuniti yang terhubung merentasi dunia. Tempat di mana kreativiti berkembang maju, perspektif baharu di alu-alukan dan idea adalah penting. Satu pasukan di mana semua orang terlibat dalam permainan.

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.


The Office of the CXO (Chief Experience Officer) is at the forefront of EA's transformation to become a player-first organization. Our CRM Engineering team plays a central role in enabling 1:1, personalized, real-time communication across EA's global ecosystem. This includes omni-channel content delivery through EA.com, email, and in-game messaging, backed by modern MarTech infrastructure and marketing science.


As a Software Engineer – CRM, reporting to the Technical Director of CRM Engineering, you will be a key contributor to building innovative solutions that leverage Generative AI to enable scaled low-touch creative content, workflow automation, and lifecycle marketing delivery. You will work on cutting-edge AI systems that personalize player experiences across EA's global ecosystem, directly impacting millions of players worldwide.

Responsibilities

  • Design and develop scalable AI-powered systems for creative content generation, enabling dynamic, real-time messaging across web, email, and in-game channels.

  • Build and maintain production-ready applications, exploring scaled use of LLMs, prompt engineering, model tuning, and orchestration frameworks (e.g., LangChain, Bedrock, Firefly).

  • Implement robust data pipelines and APIs to support omni-channel content workflows and marketing automation.

  • Collaborate with cross-functional teams including Product, Marketing, Data Science, and QA to deliver end-to-end solutions.

  • Integrate with existing MarTech platforms and CRM tools (Contentful, Adobe, Salesforce) to expand self-service capabilities.

  • Participate in code reviews, technical design discussions, and agile development processes.

  • Stay current with emerging AI/ML technologies and propose innovative solutions to enhance player engagement.

  • Support production systems with monitoring, debugging, and performance optimization.

Qualifications

Required:


  • 3+ years of software engineering experience with strong proficiency in modern programming languages (Python, JavaScript/TypeScript, Java, C# or similar) with full-stack experience

  • Experience with cloud platforms (AWS, Azure, GCP) and distributed systems architecture

  • Proficiency with APIs, microservices, and event-driven architectures

  • Experience with databases (SQL and NoSQL) and data processing frameworks

  • Strong understanding of software development lifecycle, testing practices, and CI/CD pipelines

  • Excellent problem-solving skills and ability to work in a fast-paced, collaborative environment


Preferred:


  • Experience with marketing technology platforms or CRM systems

  • Experience with real-time messaging systems and event streaming platforms

  • Familiarity with gaming or entertainment industry data patterns and player behavior analytics

  • Hands-on experience with LLMs, prompt engineering, and AI/ML frameworks (TensorFlow, PyTorch, or similar)



Tentang Electronic Arts
Kami berbangga mempunyai portfolio permainan dan pengalaman yang luas, lokasi di seluruh dunia dan peluang merentasi EA. Kami menghargai kebolehsuaian, ketahanan, kreativiti dan sifat ingin tahu. Daripada kepimpinan yang menyerlahkan potensi anda, kepada mewujudkan ruang untuk pembelajaran dan membuat uji kaji, kami memperkasakan anda untuk melakukan kerja-kerja yang hebat dan mengejar peluang untuk pertumbuhan.

Kami mengambil pendekatan yang holistik dengan program manfaat kami, memberi tumpuan kepada fizikal, emosi, kewangan, kerjaya, dan kesejahteraan komuniti untuk menyokong kehidupan yang seimbang. Pakej kami disesuaikan untuk memenuhi keperluan setempat dan mungkin merangkumi perlindungan penjagaan kesihatan, sokongan kesejahteraan mental, simpanan persaraan, cuti bergaji, cuti keluarga, permainan percuma dan banyak lagi. Kami memupuk persekitaran di mana pasukan kami sentiasa boleh membawa pengalaman terbaik mereka.

Electronic Arts adalah majikan peluang yang sama rata. Semua keputusan pekerjaan dibuat tanpa mengambil kira kaum, warna kulit, asal negara, keturunan, jantina, identiti atau penzahiran jantina, orientasi seksual, umur, maklumat genetik, agama, kecacatan, keadaan perubatan, kehamilan, status perkahwinan, status keluarga, status veteran, atau mana-mana ciri lain yang dilindungi oleh undang-undang. Kami juga akan mempertimbangkan pemohon pekerjaan berkelayakan yang mempunyai rekod jenayah selaras dengan undang-undang yang berkenaan. EA juga menyediakan tempat tinggal di tempat kerja untuk individu yang berkelayakan dengan kecacatan seperti yang dikehendaki oleh undang-undang yang berkenaan.