Electronic Arts

Job Title (Grade): Global Community Insights Manager, EA SPORTS FC (20)

Hybrid: Tues- Thurs in office

Location:  Vancouver

About EA SPORTS Publishing

The EA SPORTS Publishing team blends Commercial, Marketing, Communications, and Creative disciplines into a unified powerhouse. Together, we accelerate EA SPORTS’ long-term ambition to be the leading Sports Entertainment Brand by championing a new culture of play and redefining the future of sports fandom and participation.

Across multiple experiences, platforms, and geographies, we drive ambitious growth strategies, oversee consumer engagement, and deliver go-to-market plans that connect millions of players to our beloved franchises.

The Role:

The Manager, Community Insights (EA SPORTS FC) will lead the collection, analysis, and strategic application of player and community feedback across all FC products. Sitting within the Social & Community Strategy & Insights team, this role ensures that community voices are transformed into actionable insights that shape publishing decisions, campaign strategies, and game development priorities.

With a focus on analytics, sentiment tracking, and reporting, the role will oversee community insight programs at scale - including daily and weekly reporting, dashboards, and campaign retrospectives - to help EA SPORTS FC stay agile, data-driven, and player-first.

Responsibilities:

Reporting to the Social Strategy & Insights Lead for EA SPORTS FC, you will be responsible for transforming community feedback into actionable insights that shape campaign strategies, publishing decisions, and development priorities. The Manager, Community Insights will design and deliver reporting frameworks, monitor player sentiment across platforms, and provide clear analysis to senior stakeholders. Working closely with Social Insights, Development, and Publishing partners, you will ensure the player voice is embedded in decision-making and that EA SPORTS FC remains responsive, transparent, and data-driven.

• Lead the design and delivery of community reporting frameworks, including daily reports, weekly dashboards, and campaign retrospectives.
  
  

• Analyze sentiment, engagement trends, and behavioral data across Discord, Reddit, forums, and social platforms.
  
  

• Translate community feedback into clear, actionable recommendations for Development, Publishing, and Franchise Marketing partners.
  
  

• Partner with Social Insights colleagues to build an integrated view of player voice across community and social data.
  
  

• Embed and manage tools, AI models, and processes to improve efficiency, accuracy, and depth of insights.
  
  

• Provide strategic input during planning cycles, helping identify risks and opportunities based on community trends.
  
  

• Contribute to post-mortems and measurement frameworks, ensuring lessons from community data inform future campaign and product strategies.
  
  

• Act as a trusted advisor to senior stakeholders by contextualizing community sentiment with supporting data.

Requirements:

• 4–6 years’ experience in community management, insights, or analytics for a global brand (gaming/sports preferred).

• Proven ability to collect, analyze, and interpret community feedback into actionable business recommendations.

• Strong familiarity with community platforms (Discord, Reddit, forums) and social listening/analytics tools.

• Experience building and embedding reporting processes, dashboards, or data automation.

• Excellent project management skills and ability to manage multiple reporting streams.

• Strong communication skills, with the ability to distill complex data into clear, strategic insights.

• Comfortable partnering with Development, Publishing, and Marketing teams to influence decision-making.

• Passion for football, gaming, and community culture.

• Bachelor’s degree in Communications, Analytics, Marketing, or related field (preferred).